Responsibilities
- Account objectives & forecast:
- Participate in setting detailed quantified objectives and developing detailed plans
(including new opportunities)
- Execution: account and relationship management:
- Accomplish measures and report performance against assigned objectives of targeted accounts.
- Perform account management duties including (but not limited to) negotiating short term and long
term contracts, administering sales contracts and ensuring terms and conditions are adhered
in resolution and communication of customer complaints (in coordination with Customer Service)
- Identify growth/ profitability improvement opportunities (using CRM opportunity management
functionality) and advance the relationships with customers in order to fully capture them.
- Introduce new products and new solutions to the customers.
- Apply the pricing policy vis -a- vis the assigned accounts.
- Sales forecast:
- Develop accurate forecasts of current and prospective customers.
- Customer intimacy and needs understanding:
- Establish and nurture relationship with assigned customers (management, purchasing, R&D)
- Understand customers' needs (including Technical) test potential ideas and solutions
and collaborate with technical services to better serve customers.
- Gather valuable information about the market and competitors from customers and convey
all necessary where appropriate.
- Collect and document (via CRM) customer knowledge and gather customer needs and feedback
(including visit and call reports)
- Ensure link and communication to other functions (Marketing, Technical Service, Customer Service,
R&D, operations) and collaborate with other functions on topics related to the customer when
relevant.
Essential
- B.Tech/B.E.Ceramics/Metallurgy/Chemical/Civil/Material Science with minimum 5 year
Experience In Handling Sales Functions.
- Knowledge of Steel and Refractory Industries.
- Knowledge of manufacturing process, refractory products and application of products.
Preferred
- Interpersonal Skills:
- Ability to work with teams and lead decision-making processes in a team environment.
- Excellent interpersonal communication and listening ability.
- Management Skills:
- Effective negotiation skills.
- Project management skills.
- Effective communication Skills.
- Strong analytical skills.
- Excellent planning and organisational skills.
- A strong ability to be adaptable and flexible.
- Highly motivated, results oriented driven.
- Capable of handling multiple priorities.
- Able to generate multiple solutions to problems in order to troubleshoot them effectively.
- Able to collaborate with external and internal customers and stakeholders.
- Other Skills:
- Ability to interpret basic financial data.
- Proficient in MS-Office/GSuites.
Calderys Group
Calderys is a leading global solution provider for industries operating in high temperature conditions . The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes.As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity.With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset. We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing: to support our customers building a better world through sustainable solutions.Our values are a driving force in this purpose: We are tenacious, accountable, multicultural and authentic..In our company, performance is recognized and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last.Calderys - Forged in legacy. Fueled by excellence.For more information, please visit Calderys.com
