Job
Description
POSITION SUMMARY STATEMENT: The Network Operations Center Manager II leads a team of Supervisors through which will focus on ensuring on-time and accurate delivery of team goals. This role ensure that the team is focused on the Quality of Service Delivery. This role coordinates with other cross-functional teams to ensure delivery. DETAILED RESPONSIBILITIES/DUTIES Level II: Is responsible for a team of (5+) Is responsible for 1 or more Supervisors in NOC area and ensures delivery from his team and individuals Ensures Quality and accuracy of the Service Coaches, guides, and provides mentorship to team Works closely with other cross-functional teams to enable team productivity Act as primary contact to his team on any NOC Process/Technical queries Coordinates through his supervisors and manages the team deliverables on a day to day basis Raises risks and resolves issues to enable team delivery Delivers the Process Transition and Improvement activity under NOC with the help of Supervisors Support his Sr Manager in preparing with weekly, Ad Hoc reports related to NOC operations SUPERVISORY RESPONSIBILITIES: Leads a team of Supervisors through which monitors all the activities under NOC Ensure the Team Engagement and Bonding Qualifications: Skills: Required: Strong attention to detail, problem-solving skills, and verbal/written communication (with both technical and non-technical audiences) Ability to lead a team Ability to deliver results and handle performance of teams Ability to develop and motivate others Support his Manager on Projects, Transitions and Other NOC related activities Good understanding of Infrastructure monitoring concepts and management tools. Good Understanding on Monitoring tools functionalities such as SCOM, Splunk, PRTG, Sitescope, Foglight, Vcenter s, SolarWinds etc. which will help to Alert/Event depth Analysis by being a good problem solver for his team during crisis Ability to function as an effective team leader as well as a team member Good Presentation Reporting skills Ability to develop and motivate others ADDITIONAL PROFICIENCIES OF NOC SUPERVISOR: Verify Quality checks on activities performed by his supervisors Documentation and reporting for Higher Manager Making recommendations for improvements in organizational productivity. Team Engagement Checks and Attrition Management Certificates / Training: ITIL Microsoft/ Cisco Administrator Certifications Management Trainings Experience: Level II: 7+ years of experience in NOC of a medium to large corporate s 24 x 7 mission critical environment. 5+ years of Team handling experience Education: Required Bachelors or equivalent experience in Information Technology Principles Related Competencies: Ethical Aligns with policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect. Leader Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, instructs, encourages information sharing and collaboration among teams; Celebrates the individual and the team; Ability to clearly communicate. Collaborative Communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; Gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; Celebrates the individual and the team; Ability to clearly communicate. Looks Beyond Oneself (Team Leader) Demonstrates humility through servant leadership by thinking about what can I do as a leader to help you achieve your goals; Develops a vision (strategy) and sets goals and targets, fostering an environment which encourages achievement; Inspires and influences people to work together cohesively and enthusiastically engages with them; Welcomes a diversity of backgrounds and ideas; Values Distributors and teammates. Drives Innovation Add value through: Driving opportunities for all 3 types of innovation (incremental, evolutionary or disruptive); Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Celebrating and learning from failures and successes, willing to experiment and take educated risks making decisions based on facts data; Welcoming other s ideas and suggestions and acting on them. Delivers Change Delivers Change Through: Experiencing and leading change; Understanding Herbalife Nutrition s business; Creating a sense of urgency for delivering business benefits; Flexibility and willingness to change.
