Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Circles
>
Manager II, Launch (Delivery Lead)

Manager II, Launch (Delivery Lead)

Circles

10 - 15 years

15 - 19 Lacs

Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

Telecom Project management network services Account management Customer support Customer service Roaming Information technology SLA management CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

ABOUT US

Job Title:

Delivery Lead (Professional Services)

About Circles.Life

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e), ATT, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About this role;

We are seeking a highly motivated and customer-focused client Delivery Lead to join our growing telecommunications team. In this role, you will be responsible for overseeing the successful delivery of services and solutions to key clients. You will act as the main point of contact for clients post-sale, ensuring services are delivered efficiently, on schedule, and in line with contractual obligations and client expectations.

What youll do;

Key Responsibilities:

Client Relationship Management

Serve as the primary contact for assigned clients, building strong, long-lasting relationships.
Understand the client s business objectives and ensure alignment with our services and delivery roadmap.
Act as a trusted advisor and advocate for the client within internal teams.

Service Delivery Oversight

Lead end-to-end service delivery processes, including onboarding, provisioning, implementation, and support transitions.
Monitor delivery timelines, quality of service, and performance metrics.
Collaborate with technical teams to resolve escalations and ensure service continuity.

Project Coordination Reporting

Manage project timelines, deliverables, and client communications for service launches or major upgrades.
Track progress using tools like ServiceNow, JIRA, or other delivery platforms.
Provide regular status updates and executive reporting, both internally and to clients.

Cross-Functional Collaboration

Work closely with Sales, Network Operations, Product, and Customer Support teams to ensure seamless client experiences.
Assist in the development of service improvement plans and client success strategies.

Contract SLA Management

Ensure services are delivered according to contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Manage renewals, amendments, and change requests in coordination with account managers and legal/commercial teams.

Who you will work with;

Co-Founders and HODs
Engineering Teams
External customers/MNOs and vendors

What we are looking for;

Bachelors degree in Business, Telecommunications, Information Technology, or related field.
10+ years of experience in client-facing service delivery or account management roles, preferably in the telecom or technology sector.
Proven ability to manage large enterprise clients and complex delivery environments.
Strong understanding of telecommunications services (e.g., voice, data, cloud, managed network services).
Excellent communication, problem-solving, and organizational skills.
Ability to thrive in a fast-paced and ambiguous environment
Proficiency in project management and CRM tools (e.g., MS Project, Jira, Confluence, Smartsheet and etc).

More Jobs at Circles

Technical Program Manager

Bengaluru

10 - 15 yrs

INR 15 - 19 Lacs

Associate / Senior Associate, Vendor Management

Bengaluru, Karnataka, India

5.0 - 5.0 yrs

Salary: Not disclosed

Senior Engineer, BI

Bengaluru, Karnataka, India

5.0 - 7.0 yrs

Salary: Not disclosed

Associate / Senior Associate, Vendor Management

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

5.0 - 10.0 yrs

INR 3 - 7 Lacs

Senior Engineer, BI

Bengaluru

5.0 - 7.0 yrs

INR 10 - 14 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Circles

Social Media

San Francisco

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Manager II, Launch (Delivery Lead)