Process Management - Manager Overview of Role/Principle Responsibilities The Accounting Control Process Management department is responsible for the validation of data held on the Accounting Book of Record (ABoR), which is used to generate client valuation reporting and performance calculation. As a Manager, you will work closely with the Global Head of Process Management to ensure consistency and alignment across the global team. The role requires oversight of all processes aligned to the Process Management function within the region, involving frequent coordination with regional accounting & performance leads and communication with upstream global operational leads. This ensures timely, accurate, and complete information is held on the accounting platform. Proactively managing relationships and monitoring inter-departmental SLAs is crucial. The Manager is also responsible for the development of team members and ensuring that personal development areas and objectives are met. Key Responsibilities Workload Management: Effectively plan, prioritize, and manage workloads across the team in line with deliverable targets. Issue Resolution: Provide support, guidance, and solutions to ensure issues are addressed in a timely manner. Team Leadership: Responsible for the delivery of team objectives, managing staff performance, and addressing development needs. Process Oversight: Ensure quality control checks on the Aladdin Accounting platform are planned, prioritized, and managed across the global teams using Aladdin dashboards. Coordinate workflow across operating countries. Act as an escalation point for all QC-related issues, ensuring efficient handovers between regions at the start and end of each day. Operational Oversight: Provide oversight of the platform and upstream functions, ensuring SLAs are adhered to across all operations teams using the Aladdin platform. Ensure periodic valuation reporting (typically monthly) is produced to agreed quality and within agreed timeframes. Query Resolution: Ensure timely resolution of queries escalated from Accounting Process Management activities. Business Controls: Ensure business controls are implemented and adhered to. Maintain consistency of process and procedures across all regions. Identify opportunities for operational improvements and workflow optimization. Continuous Improvement: Promote continual review and improvement of operational systems and workflows, including: Identifying training opportunities. Utilizing new tools and technologies to automate sub-optimal processes and tasks. Compliance & Audit: Assist with compliance and audit reviews and document risks and issues. Produce monthly MIS & KPI figures relevant to the Accounting Control Process Management function. Service Standards: Escalate issues to the Global Head of Accounting Control Process Management that fall outside agreed service standards. Change Implementation: Ensure the successful implementation of changes to working practices and procedures (including upstream operational teams) to improve team/departmental performance and efficiency, and reduce operational risk. Relationship Building: Develop strong working relationships between the Accounting Process Management team and its internal/external clients and suppliers. Liaise with other operational areas and external parties to undertake the above tasks. Problem-Solving: Use initiative to develop effective and constructive solutions for escalated issues. Skills and Behaviours Required Leadership: Proven experience in managing and leading a team. Communication: Excellent interpersonal and communication skills, both written and verbal. Time Management: Ability to manage your own time effectively, prioritize tasks, and delegate appropriately. Client Management: Strong client awareness and relationship management skills. Problem-Solving: Strong problem-solving skills with great attention to detail. Organization: Strong prioritization and organizational skills. Team Development: Desire to learn and develop others. Technical Skills: Proficient in PC skills including MS Excel and MS Word. Industry Knowledge: Experience in the Securities or Fund Management industry at a technical or management level. Portfolio Accounting: Previous experience in portfolio accounting required. Qualifications: Attained Training and Competency level appropriate for role (e.g., IOC, IMC professional qualifications). Team Collaboration: A strong team player able to develop and manage strong working relationships with global internal departments and external counterparties. Adaptability: Able to adapt to changes quickly and be an advocate of an innovative culture within the team. Feedback: Open to feedback, receptive to change, challenges status quo, and continually seeks improvement. Platform Experience: Experience working on the Aladdin platform is desired. Change Management: Project and business change experience is desired. Skills Back Office Operations Investment Management Aladdin Required Skills Back Office Operations,Investment Management,Aladdin