Manager- HR Shared Services

• Manage a global organization of 30+ HR Shared Services professionals, including 3 direct reports.
• Lead, coach, and develop team members to build a high-performing, customer-focused culture.
• Drive a mindset of continuous improvement and individual development.
• Conduct regular performance reviews, provide constructive feedback, and manage resource planning.
• Mentor and coach next-level leaders to build a strong talent pipeline and succession pool.
• Foster inclusivity and collaboration across global teams, promoting a unified one team culture.

Strategic Planning & Execution

• Develop and implement strategies aligning HR Shared Services with broader business goals.
• Identify and lead process improvement and automation initiatives to increase efficiency and reduce costs.
• Stay current with HR Shared Services industry best practices and emerging trends.
• Optimize service delivery models across time zones and locations to meet evolving business needs.

Service Delivery

• Oversee day-to-day operations ensuring accurate and timely HR service delivery.
• Manage and resolve escalated HR issues and inquiries.
• Establish and monitor team performance benchmarks and SLAs/KPIs.
• Report regularly on service metrics and improvement initiatives.

Stakeholder Management

• Build and maintain strong relationships with HR business partners, payroll, and other cross-functional teams.
• Provide guidance on HR policies and procedures to employees and managers.
• Collaborate with HR teams to ensure seamless service delivery.

Continuous Improvement & Process Optimization

• Identify and implement improvements to enhance operational efficiency and employee experience.
• Drive adoption of automation, AI, and relevant tools within HR Shared Services.
• Lead initiatives to modernize processes while ensuring compliance and quality.

Minimum Requirements:

• Bachelor's degree with 5+ years in Human Resources or related experience.

Preferred Qualifications:

• Bachelor's or Master's degree in Business, Human Resources, or related field.
• 10+ years experience spanning talent development, organizational development, and performance management.
• 5+ years interacting with senior leadership.
• 3+ years in a managerial role with direct reports.

Required Competencies:

• Analytical Skills:

  Ability to identify trends and integrate information from multiple sources.

• Building Trusting Relationships:

  Establish collaborative, confidential, and reliable partnerships.

• Communication:

  Convey complex information clearly across diverse audiences and methods.

• Creativity & Innovation:

  Produce breakthrough ideas and drive innovation aligned with business goals.

• Decision Making:

  Make timely, well-informed decisions considering impacts on people and resources.

• Getting Work Done:

  Organize, plan, and manage multiple priorities effectively.

• Mentoring & Coaching:

  Develop and support others to achieve their performance and career goals.

• Technical Knowledge:

  Deep understanding of HR policies, industry standards, compliance, and business context.