Manager - Hospital Operations

Manager – Hospital Operations

Careers that Change Lives

About Healspan:

At Healspan our team provides seamless, efficient approach to managing healthcare claims. Our

journey is fueled by the passion to make healthcare management effortless for providers and patients

alike, ensuring that every step from claim filing to settlement is smooth and transparent. We are

looking to strengthen the organization by adding the best available people to our team.

Job description

Type- Full Time

Location- Kashipur

Mission of the Position

We are seeking a detail-oriented and efficient professional to manage hospital operations and

processes at our client site. The ideal candidate will ensure smooth and efficient day-to-day

functioning of hospital services, patient care operations, resource management, vendor

coordination, and compliance. The role includes monitoring key performance metrics and driving

quality initiatives across departments to enhance patient satisfaction and operational excellence.

Primary Activities-

• Ensure seamless functioning of front office, OPD, IPD etc.
• Supervise patient flow and resolve bottlenecks in coordination with the teams
• Monitor and improve patient satisfaction scores and implement and oversee patient feedback

mechanisms

• Supervise and guide a team and conduct periodic training on skills, SOPs, and emergency protocol
• Ensure timely reporting and documentation of MIS reports (daily census, TATs, etc.) and proper use

of HIS (Hospital Information Systems) for data tracking and analytics.

• Responsible for operational efficiency & service delivery
• Assist in budget planning, cost control, and resource optimization
• Ensure compliance with company's policies and operational guidelines
• Ensure quality of non-medical activities and implement as per SOPs
• Escalate related risks and concerns when necessary
• Should have strong client orientation and willingness to maintain a balanced approach when

resolving client complaints

• Lead incident reporting and resolution processes
• Take up client relationship management responsibilities

Must Have – Minimum Requirements

• Must be a graduate or equivalent with minimum 2-3 years of relevant work experience. Should

have at least experience 1 year of experience in a supervisory role

• Experience of working in healthcare program/Hospital Operations along with operational

knowledge of inventory management would be preferred.

• He/she should be able to deal with ambiguity and navigate through challenges effectively
• Excellent communication in Hindi with basic English communication skill
• Should have sound knowledge of basic computer skills Microsoft Office (Excel and PowerPoint)

Personal Attributes-

• Strong leadership, team management & interpersonal skills
• Exceptional interpersonal and organizational skills
• Planning for project implementations and adherence to timelines
• Strategic orientation combined with operational strength/task orientation
• Problem-solving and decision-making abilities
• Good influencing skills, able to persuade others to adopt specific courses of action
• Consultative approach and ability to build long-term relationships
• Can work autonomously but is also a team player
• Self-motivated and positive with “Can do” attitude
• Good time manager: Well organized, able to set and reset priorities

Job Type: Full-time

Pay: ₹14,906.48 - ₹30,837.13 per month

Schedule:

• Day shift

Work Location: In person