Manager - Fulfillment

SCOPE OF WORK

The role will oversee and enhance the end-to-end fulfilment process, encompassing supplier relationship management, Supply chain ARS run, inventory control, and OTIF for 300+ labs. This role demands a strategic mindset, strong leadership, and a commitment to operational excellence, ensuring timely and cost-effective delivery of goods to meet business objectives.

HERE IS WHAT YOU WILL DO

Supply planning & Distribution

• Ensure delivery & availability of the right material on time to meet internal stakeholder needs.
• Ensure demand fulfilment from Vendor to warehouse
• Distribution Planning & Networking
• DOH Management as per inventory availability
• Ensure a high level of Stakeholder satisfaction and Adheres to supply chain KPI’s
• Work implementation of cost saving projects

Warehouse and Inventory Management

• Select and manage fulfilment warehouses based on cost simulations, location, service scope, and SLA commitments.
• Develop and oversee quality control procedures for inbound shipments to maintain product standards.
• Provide daily stock reports and collaborate with procurement and commercial teams for replenishment planning.
• Monitor warehouse performance metrics such as put away lead time, order fulfilment accuracy, and stock aging.
• Forecast inbound inventory needs to ensure adequate storage space and prevent stockouts.

Order Fulfilment and Process Optimization

• Implement scalable practices for supply chain operations, focusing on quality assurance and process optimization.
• Develop and manage systems for order intake and fulfilment timelines, ensuring seamless operations during peak seasons.
• Identify and resolve issues related to late or incorrect order fulfilment, conducting root cause analysis and implementing corrective actions.

Vendor and Supplier Relations

• Manage daily interactions with vendors, including purchase order management, quality control, and cost-effective solutions.
• Collaborate on vendor selection to meet quality and performance standards.
• Handle grading of returned products, classify faults, and submit claims based on evidence from customers and warehouses.

Cost Management and Continuous Improvement

• Perform monthly fulfilment cost analyses to identify opportunities for cost reduction.
• Collaborate with technical teams to implement tools and technologies that enhance operational performance.
• Lead special projects aimed at improving fulfilment processes and aligning with the company's speed-to-market strategy.

WHAT WE ARE LOOKING FOR

• Experience:

  8–12 years of experience in logistics or supply chain management, with a focus on Fulfilment and inventory management.

• Qualification:

  B. Tech / MBA in Logistics, Supply Chain Management, or a related field
• Hands-on experience in supply chain management from FMCG, Automotive, Retail & Manufacturing industry.
• Strong leadership, interpersonal, and problem-solving skills