Manager

. Operations & Team ManagementLead and manage day-to-day operations across departments. Build, train, and monitor teams (telecallers, academic staff, content teams, etc.). Ensure smooth execution of student support, product delivery, and backend operations. Create SOPs, track KPIs, and improve productivity. 2. Strategy & PlanningWork directly with founders to plan monthly and quarterly goals. Identify gaps and implement process improvements. Conduct market research to improve product offerings and student experience. 3. Sales & GrowthDrive student acquisition through telecalling teams, campaigns, and partnerships. Monitor lead flow, conversion funnels, and sales performance. Coordinate with marketing for campaigns, webinars, and outreach activities. 4. Academic & Content CoordinationOversee coordination between faculty, content creators, editors, and tech team. Manage academic calendars, content timelines, and quality standards. Ensure timely delivery of classes, question banks, recordings, and digital assets. 5. Vendor & Stakeholder ManagementCoordinate with external vendors (content, tech, marketing, printing, media, etc.). Ensure deliverables meet quality and timeline requirements. 6. Product & Student ExperienceUnderstand user needs and share insights with product and academic teams. Monitor student feedback and ensure quick resolution of issues. Support product launches, new feature roll-outs, LMS updates, etc.