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Manager

Manager

EXL Services

10 years

6 - 10 Lacs

noida

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

support data transitions litigation engagement discovery design training capture retrieval integration communication workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Manager

EXL/M/1442203

Insurance Platform ServicesNoida

Posted On

04 Aug 2025

End Date

18 Sep 2025

Required Experience

10 - 18 Years

Basic Section

Number Of Positions

Band

Band Name

Manager

Cost Code

D002396

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

1200000.0000 - 1600000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Insurance

Sub Group

Insurance

Organization

Insurance Platform Services

LOB

Legal Support Outsourcing

SBU

Legal Support Outsourcing

Country

India

City

Noida

Center

Noida - Centre 59

Skills

Skill

LEGAL

Minimum Qualification

LLB

Certification

No data available

Job Description

Role Overview:

Experienced and strategically minded Solutions CoE Manager to lead legal solutioning and project transitions within Legal Support Services practice. The ideal candidate will possess deep expertise in U.S. claims litigation processes, legal operations, client engagement and will play a critical role in pre-sales support, due diligence and capability buildout.

Key Responsibilities:

Lead the solutioning and transition of legal support engagements from discovery to steady state
Participate in client due diligence sessions and document “as-is” and “to-be” workflows
Design and deliver pre-process and process-specific training for new engagements
Work directly with client stakeholders (law firms or insurance carriers) to capture requirements and customize solutions
Build and maintain reusable solution assets (SOPs, training decks, playbooks)
Collaborate with delivery teams to ensure seamless knowledge transfer and ramp-up
Stay up to date on U.S. claims litigation lifecycle, including subpoena processes, record retrieval, and paralegal workflows
Partner with the platform team on features for internal LSS platform and integration with other (internal and external) platforms
Support the sales team with pre-sales materials, RFPs, and client presentations

Required Qualifications:

Bachelor’s degree in Law (LL.B or equivalent) from a reputed university
10+ years of experience in legal services, preferably in LPOs, U.S. law firms, or insurance legal departments
Deep understanding of litigation support services, including:

Legal Admin & Clerical Tasks
Paralegal & Subpoena Processing
Document Review & Record Retrieval
Discovery Responses and Legal Drafting

Strong client-facing communication skills
Ability to lead and manage cross-functional teams during transitions
Comfortable working U.S. EST hours

Workflow

Workflow Type

Back Office

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Manager