Operational Assessment and Strategy: Evaluate client operations, systems, and workflows to identify opportunities for transformation. Collaborate with stakeholders to develop tailored transformation roadmaps aligned with client objectives. Process Redesign and Continuous Improvement: Lead end-to-end process redesign initiatives to streamline operations, eliminate inefficiencies, and improve service delivery. Foster a culture of continuous improvement by implementing frameworks such as Lean, Six Sigma, or Kaizen. Digital Innovation and Automation: Identify and implement digital tools, platforms, and technologies to enhance operational effectiveness. Drive automation initiatives using RPA (Robotic Process Automation), AI/ GenAI, ML, and other emerging technologies to reduce manual efforts, increase accuracy, streamlining and improving end-customer/consumer experience. Work closely with extended EXL teams, developers and owners of proprietary digital products to implement solutions Data-Driven Insights: Utilize advanced analytics, data insights and visualization to generate insights and data led storytelling on customer challenges and opportunities and to identify and prioritize transformation initiatives. Lead initiatives to use data to create journey mapping to visualize pain-points and bottlenecks Stakeholder Engagement, Project Management and Change Management: Work closely with client leadership, EXL cross-functional teams deliver on goals and ensure smooth execution. Create project plans, progress reports and lead governance of transformation projects Champion change management processes to drive adoption and ensure alignment across teams. Develop and monitor KPIs to measure transformation impact and ensure sustainable results. Thought Leadership and Innovation: Stay updated on industry trends, best practices, and emerging technologies to continuously refine transformation strategies. Act as a trusted advisor to clients, providing insights on evolving market demands and opportunities for innovation. Show more Show less

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EXL

www.exlservice.com

Business Process Management / Analytics

New York

20,000+ Employees

1140 Jobs

Key People

Rohit Kapoor

Vice Chairman & CEO
Jasvinder Singh

President
Vikas Bhalla

Chief Financial Officer
Lanny Cohen

Chief Operating Officer
Ravi Kumar

Senior Vice President

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