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EXL
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Manager

Manager

EXL

5 - 9 years

0 Lacs

karnataka

Posted:14 hours ago| Platform: Shine logo

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Skills Required

customer satisfaction subject matter expertise employee satisfaction people development attrition management quality improvement productivity improvement process performance quality productivity improvement gross margins morale building people capability

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be responsible for monitoring and improving process performance based on agreed Key Performance Indicators (KPIs). This includes focusing on Quality and Productivity Improvement, Customer Satisfaction, Level of Subject Matter Expertise, and Improved Gross Margins. Additionally, you will play a key role in enhancing Employee Satisfaction, people development, and morale by building people capability and maintaining attrition within target levels. Key Responsibilities: - Process performance as per agreed KPIs (50%) - Quality and Productivity Improvement (20%) - Customer Satisfaction (10%) - Level of Subject Matter Expertise (20%) - Improved Gross Margins - Monitoring and improving Employee Satisfaction, people development, and morale - Building people capability - Maintaining attrition within target levels Qualifications Required: - Relevant experience in process performance management - Strong analytical and problem-solving skills - Excellent communication and interpersonal abilities - Understanding of Key Performance Indicators (KPIs) and metrics - Ability to drive quality and productivity improvements Note: No additional details about the company were provided in the job description.,

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EXL

Business Process Management / Analytics

New York

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Manager