Assistant Facility Manager- Soft Services JLL

3.0 - 7.0 years

0 Lacs

haryana

On-site

As a responsible individual in this role, you will be expected to meet and exceed events and planning service deliverables. Your key duties will involve supporting the Facilities Manager in Facility Management operations, overseeing the career development of subordinates, managing special projects that require your functional expertise, and contributing to the overall Facilities and Services objectives of the client. Your primary focus will be on service delivery, where you will need to maintain excellent customer relations by providing high-quality support services to partners, associate partners, managers, staff, and guests of the client. Ensuring timely delivery of services, building strong relationships with customers through regular communication, understanding their requirements, and addressing any concerns that may arise will be crucial aspects of your role. You will be responsible for managing performance and driving continuous improvement by meeting service level agreements, identifying areas for enhancement through metrics reports, updating management on achievements, and implementing action plans to improve service delivery. Your role will also involve researching and implementing service enhancements, participating in best practice research, and working with employees to enhance their skills for better customer support. In terms of people management, you will play a crucial role in the career development of employees by ensuring proper orientation, training, coaching, and counseling for skill development and career growth. Motivating and maintaining high morale among team members, addressing concerns promptly, and administering programs to recognize individual accomplishments and reinforce teamwork will be essential for a cohesive work environment. Additionally, you will be responsible for financial results by monitoring vendor performance, ensuring compliance with contracts, managing absenteeism, addressing performance-related issues in coordination with HR, and administering programs that align with the core values of the company and strategic goals of the client. Overall, your role will require a combination of strong customer service skills, performance management expertise, effective people management capabilities, and a focus on driving continuous improvement and achieving financial results to contribute to the overall success of the Facilities and Services objectives of the client.,

Posted 3 days ago

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