Manager, Enterprise Payments Product Operations

AMERICAN EXPRESS

4 - 9 years

15 - 20 Lacs

bengaluru

Posted:6 days ago| Platform:

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Skills Required

career development operational excellence operational risk project management analytical operational risk management incident management operations data entry business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

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great leadership to support, guide and help team grow and fulfil their potential whilst delivering on goals
Support,
manage
or lead the end-to-end management of Operational Risk Events (OREs)
and Issues with Corrective Actions to meet target metrics
Conduct or support activities in accordance with enterprise policy and timelines (creating documentation, conduct impact assessment, establishing controls, system updates, status updates, tracking)
Drive root cause analysis
by collaboration across multiple teams and stakeholders and collecting data and inputs from stakeholders to identify patterns and contributing factors.
Build and maintain strong relationships across a range of stakeholder teams that enable collaboration across a range of stakeholder groups including
Product, Technology, Risk, and Compliance teams
to ensure timely resolution of OREs and Issues.
Perform quality checks
on ORE and issue documentation to ensure consistency and completeness.
Become subject matter expert and champion the regulatory & control agenda across NAS EP
Use data analytics
to produce ORE and issue reporting, analyze trends, and identify potential systemic control gaps or process weaknesses.
Contribute to operational governance routines
, including dashboards, management reporting, and oversight forums to ensure transparency of operational risk performance.
Identify and implement process improvements
to streamline ORE and issue management workflows, reduce bottlenecks, and improve operational efficiency.

Additional Activities
Support production incident management
, including incident documentation, coordination of communications, and follow-up on post-incident actions.
Prepare and maintain reports and dashboards
summarizing OREs, issues, and trends for leadership and control partners.
Assist with process improvements
aimed at enhancing efficiency in ORE and issue tracking, documentation, and reporting.
Provide general support
for other risk oversight and product operations activities, including audits, exams, and enterprise governance initiatives.

Minimum Qualifications:

Successful candidate must demonstrate one of the following

Proven and strong project management for oversight and delivering results in complex and highly matrixed organizations on up to forty initiatives at one time
or strong enterprise payment background with knowledge of platforms, systems, payment methods and associated risks (RTP, ACH, Direct Debit, Wires, Mercury, Modern, WCR, GRIP, FLIPA etc.)
or excellent Understanding of governance concepts and programs, protocol (Operational risk frameworks, concepts and policies including OREs, Issues, Remediation, RCSA would be beneficial) and tools (Archer)

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