Job
Description
The Product Manager will also be key to how we constantly improve and iterate on our capabilities, serving as a key bridge - listening to our users - to help our teams iterate, test, and learn. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results. Responsibilities: Interacting with customers across the Blue Box, primarily within the Commercial and Merchant Sales and Account Development organizations, to identify needs, opportunities, and gaps, and solve problems; Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations; Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., leads generated and worked, opportunities closed, user satisfaction; Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment; Partner with cross functional teams to ensure training and readiness is in place prior to launch; Continually improving products post-launch, prioritizing bugs and feature requests based on customer satisfaction; Identifying opportunities and providing input on product vision, strategy, roadmap, and features for the Salesforce.com platform; Defining and continually refining feature priority with business leaders; Translates product roadmap features into well-defined product requirements/user stories and acceptance test criteria; Prioritizes and maintains the sprint backlog for his or her products, balancing the requirements of customers and stakeholders; Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog; and Establishing the product s goals and reviewing success metrics to achieve success. Qualifications : A successful candidate will have: A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset; Passion for learning how complex systems and processes work, and how to make them better; Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment; High degree of organization, individual initiative and personal accountability; Experience with agile and scrum software development methodologies desired; Prior experience Salesforce.com CRM tool a plus; Prior experience developing or enhancing CRM or other business technology platforms preferred; 5+ years of experience in Product Management and/or Product Development preferred; and Bachelors degree required; Bachelors (or comparable experience) in Business, Engineering, Computer Science, Economics or Marketing is highly preferred. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
