Job
Description
Job Title Manager Department Delivery Quality Job Summary As a Manager or Senior Manager - Delivery Quality , you will lead a team focused on ensuring the highest standards of quality across all deliverables and processes related to the product or service delivery. You will collaborate with cross-functional teams, monitor project health, implement continuous improvement initiatives, and ensure that all customer requirements and expectations are met or exceeded in every delivery. Key Responsibilities Quality Management Ensure that all delivery processes are aligned with organizational standards and customer expectations. Monitor and assess the quality of products and services at every stage of delivery. Process Optimization Identify, recommend, and implement process improvements to enhance delivery performance, reduce defects, and increase overall efficiency. Team Leadership Manage and mentor a team of quality assurance professionals, fostering a culture of accountability, performance, and continuous learning. Cross-Functional Collaboration Work closely with project managers, delivery teams, and other stakeholders to ensure the integration of quality measures throughout the project lifecycle. Risk Management Identify and mitigate risks that could impact the quality of deliverables, ensuring that issues are resolved proactively. Reporting & Analytics Develop and maintain key performance indicators (KPIs) to track and report on quality-related metrics. Prepare reports for leadership to highlight progress and areas for improvement. Customer Satisfaction Ensure that the delivery meets customer expectations and aligns with agreed-upon quality criteria. Handle customer feedback and ensure appropriate corrective actions are taken. Training & Development Provide coaching and training to team members and other relevant stakeholders to build quality awareness across the organization. Audit & Compliance Conduct regular audits of deliverables and ensure compliance with industry standards, certifications, and regulatory requirements. Qualifications Education Bachelor s degree or Master s degree. Certifications like Six Sigma, Lean, etc are a plus. Experience 10 to 15 years of experience in quality management, project delivery, or a similar role, with at least 5 to 8 years in a managerial position. Experience in US healthcare RCM is a must Skills Strong knowledge of delivery management and quality assurance methodologies. Proficient in process improvement tools and techniques (e.g., Six Sigma, Lean). Experience working with cross-functional teams and managing multiple stakeholders. Excellent communication and interpersonal skills. Data-driven approach to decision-making and problem-solving. Ability to analyze and interpret complex data sets to drive improvements. Certifications Six Sigma, Lean, PMP, or other relevant quality or project management certifications are highly desirable. Multi-specialty Domain Desirable Attributes Strong leadership capabilities, with the ability to inspire, mentor, and develop teams. A proactive approach to problem-solving, with a keen eye for detail. Strong customer focus with a commitment to delivering high-quality results on time and within scope. Ability to manage change and navigate complex situations with a positive and adaptable mindset.
