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Omega Healthcare
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Manager - Delivery Quality

Manager - Delivery Quality

Omega Healthcare

10 - 15 years

8 - 12 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

quality control it enabled services quality management bpo operations crm apqp qc management quality audit spc quality analysis as qc fmea quality engineering quality improvement quality assurance qms msa qms implementation ppap customer quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional to join our team as a Manager - Delivery Quality at Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have 10-15 years of experience and a strong background in quality management, preferably within the healthcare industry.
Roles and Responsibility

Develop and implement effective quality control processes to ensure high standards of service delivery.

Lead cross-functional teams to identify areas for improvement and implement changes to enhance overall quality.

Collaborate with stakeholders to develop and maintain quality metrics and reports.

Conduct regular audits and reviews to ensure compliance with quality standards.

Provide training and coaching to team members on quality procedures and best practices.

Analyze data and trends to identify opportunities for quality improvement.

Job

Proven experience in quality management, preferably within the healthcare industry.

Strong leadership and communication skills, with the ability to motivate and guide teams.

Excellent analytical and problem-solving skills, with attention to detail and the ability to interpret complex data.

Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.

Strong knowledge of quality management principles and practices, including ISO standards and regulatory requirements.

Experience with CRM/IT enabled services/BPO operations is an added advantage.

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Manager - Delivery Quality