Manager - Delivery Quality

Job Description:

• Meet all Client Service Level Agreements (deliverables)

• Ensure the team understands client specific training requirements / needs etc.

• Analyse performance results of the team and implement process improvements.

• Determine appropriate staff levels and implement strategies to ensure efficient operations.

• Work with support departments to ensure staffing strategies are effectively executed.

• Hold team meetings on a regular basis with direct reports.

• Communicate all process and client updates to direct reports within specific timelines and keep record for such updates.

• Act as single point contact for the Team Leaders for all their client and team members related needs and create a harmonious work environment.

• Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

Job Specification:

• Minimum of 10 Years of Professional and Relevant Experience in Medical Coding with specialty EM Surgery and multispecialty.

• Must have experience in Client and Stakeholder and Quality Management.

• Excellent experience in Team and People Management as well.

• Must have Coding Certification like CPC/ CCS/ COC/ AHIMA + Quality

• Any graduate will do.

Shift Details: General Shift / Day Shift

Work Mode: WFO