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Omega Healthcare
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Manager - Delivery Quality

Manager - Delivery Quality

Omega Healthcare

8 - 13 years

8 - 12 Lacs

Bengaluru

Posted:11 hours ago| Platform:

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Skills Required

quality control healthcare management it enabled services management services crm quality process service quality apqp quality audit spc as qc quality management fmea quality engineering quality assurance qms msa ppap customer quality

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery Quality in Bengaluru.
Roles and Responsibility

Manage and oversee the delivery quality process to ensure high standards.

Develop and implement effective quality control measures to identify areas for improvement.

Collaborate with cross-functional teams to resolve issues and enhance service quality.

Analyze data and metrics to measure performance and make informed decisions.

Provide training and coaching to team members on quality procedures and best practices.

Identify opportunities for process improvements and recommend changes.

Job Requirements

Minimum 8 years of experience in a related field, preferably in healthcare management services.

Strong understanding of CRM/IT enabled services/BPO industry trends and principles.

Excellent leadership and communication skills, with the ability to motivate teams.

Proven track record of delivering high-quality results in a fast-paced environment.

Ability to analyze complex data sets and make informed decisions.

Strong problem-solving skills, with the ability to think critically and creatively.

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