Manager - Customer Support

Yubi, formerly known as CredAvenue, is revolutionizing global debt markets by facilitating the flow of finance among borrowers, lenders, and investors. Positioned as the world's possibility platform for diverse debt solutions, Yubi offers a range of opportunities and provides the necessary tools for individuals to capitalize on them. Since its inception in 2020, Yubi has been committed to leveraging technology to transform the global institutional debt market. The platform operates as a two-sided debt marketplace, connecting institutional and HNI investors with a wide network of corporate borrowers and debt products. By streamlining the process, Yubi simplifies access to debt capital for corporates and offers investors a comprehensive platform for lending, investing, and trading bonds seamlessly. As a vibrant and driven team, we are dedicated to making a purposeful impact and invite individuals to be part of our remarkable growth journey. Job title: Assistant Manager - Customer Support Location: Chennai Roles and responsibilities: - Lead the customer support team's daily operations to ensure the timely and effective resolution of customer queries. - Provide supervision, mentorship, and training to team members to uphold high service standards and foster continuous professional development. - Serve as the escalation point for complex or unresolved customer issues, guaranteeing satisfactory resolutions. - Develop, implement, and enhance customer support processes, policies, and best practices. - Monitor key performance indicators (KPIs) and prepare regular reports to track team productivity and service quality. - Collaborate with cross-functional teams like Sales, Marketing, and Product to align customer feedback with business enhancements. - Identify opportunities for enhancing customer service delivery and propose innovative solutions. - Ensure adherence to company standards and industry regulations, prioritizing customer data privacy and security. - Oversee the integration and efficient utilization of customer support tools and technologies. - Cultivate a positive, customer-centric culture while striving to elevate overall customer satisfaction and loyalty continuously. Join us at Yubi and be part of our dynamic team dedicated to shaping the future of global debt markets.,