Manager - Customer Success

* Act as the primary point of contact for clients, fostering deep relationships and ensuring high levels of satisfaction and loyalty

* Drive AI-powered adoption strategies that enhance product stickiness, deliver measurable value, and cultivate customer advocates

* Lead onboarding, implementation, and operational success of AI-enabled solutions for new and existing customers, ensuring seamless delivery

* Develop detailed project plans, define methodologies, allocate resources, and manage execution to ensure on-time delivery

* Establish strong partnerships with client stakeholders to align on requirements, AI-driven outcomes, and evolving priorities

* Proactively Identify risks to customer health, create mitigation plans, and execute retention strategies

* Conduct governance reviews and regular business cadences to track progress, mitigate risks, and ensure alignment on AI adoption goals

* Collaborate cross-functionally with Sales, Product, Marketing, and Support teams to ensure customer insights shape AI product innovation

* Spot & Capture cross-sell and upsell opportunities to drive revenue growth across your portfolio

* Oversee multiple client accounts, balancing priorities while delivering consistent, high-quality engagement and outcomes

Skills & Experience You Bring to the Table * Experience: 8+ years in Customer Success, Account Management, or related roles, with a proven track record of managing large enterprise portfolios and driving adoption

* Education: Bachelor s degree in Business, Management, or a related field (MBA or relevant certifications preferred)

Core Competencies: * Strong account management and relationship-building skills

* Proven ability to identify and execute upsell/cross-sell strategies

* Experience leading onboarding, implementation, and AI-powered product adoption initiatives

* Project management expertise, including risk, schedule, and budget control

* Excellent communication and stakeholder engagement skills across business and technical teams

* Proficiency in CRM tools and project management software

* Preferred: Experience with CLM or large-scale SaaS products leveraging AI

Soft Skills: * Excellent written and verbal communication, with the ability to bridge business and technical teams

* Proven teamwork skills in fast-paced, multi-stakeholder environments

* High Level of organization and prioritization with a focus on quality outcomes

Commitment to Diversity and Inclusion We are an equal opportunity employer committed to diversity and inclusion