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Innovatises myFitApp
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Manager - Customer Success

Manager - Customer Success

Innovatises myFitApp

3 - 8 years

6 - 10 Lacs

thiruvananthapuram

Posted:1 day ago| Platform:

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Skills Required

voice support email support customer service customer support customer success client onboarding technical support chat support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Innovatise - Manager - Customer Success (German Language Proficiency is Mandatory)
German Language proficiency is Mandatory for this Job

To strengthen our Customer Success Team we are looking for an enthusiastic German-speaking CUSTOMER SUCCESS MANAGER leading our German customers to success
What you will do : Based on your German language skills you will be assigned one or more of the following responsibilities : - You lead the onboarding of our new customers independently. In the introductory phase, you assess the requirements, do the project management, train the customer on our software and produce a customer-app independently in cooperation with the customer in our innovative web cockpit. - You independently create the visual design of the app, based on templates or you create new designs. You do this in Photoshop (or similar image processing tools) - After the go-live you oversee the customer's progress in adopting the app, you optimize the use of our software so that the customer generates the most value with our digital marketing platform. - You are a product expert and you train the customer on new and existing functionality over chat,email and screen-share. - You write articles for our customer knowledge base. You lead regular customer reviews and uses the opportunity to engage customers of our new products. - You are the contact person on the phone and chat, if your customer needs help. You solve customer problems in collaboration with our international team. - You help customers set up their Apple Developer Account

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Manager - Customer Success