Manager - Customer Success

WHAT YOU WILL DO
- Based on your German language skills you will be assigned one or more of the following responsibilities- You lead the on boarding of our new customers independently. In the introductory phase you assess the requirements, do the project management, train the customer on our software and produce a customer-app independently in cooperation with the customer in our innovative web cockpit- You independently create the visual design of the app, based on templates or you create new designs. You do this in Photoshop (or similar image processing tools)- After the go-live you oversee the customer's progress in adopting the app, you optimize the use ofour software, so that the customer generates the most value with our digital marketing platform.- You are a product expert and you train the customer on new and existing functionality over chat,email and screen-share.- You write articles for our customer knowledge base- You lead regular customer reviews and uses the opportunity to engage customers of our new products.- You are the contact person on the phone and chat, if your customer needs help. You solve customer problems in collaboration with our international team.- You help customers set up their Apple Developer Accounts.WHAT YOU BRING- You speak German fluently, so you can talk to our German customers on the phone and screen-shares- You are proficient in writing German to engage with our customers via chat and email.- You put the customer in the center, you are highly service oriented, and you love to make customers successful.- You are software-savvy and you use online tools effortlessly.- You are organized, structured and you are self-motivated- You are safe in English both spoken and written, in order to communicate with our international team.- Ideally you bring digital marketing experience and have a passion for it.- Ideally you worked in an agency operated in a marketing team of a company or have independent digital marketing.- Ideally you are creative and have an eye for good design and user experience. Simple photo editing and design are not a problem for you

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