Manager, Customer Success Management

As the Manager, Customer Success at Icertis, you will lead a set of customers focused on post-sales customer engagement to ensure customer satisfaction and success. Collaborating closely with the sales and product teams, you will drive customer adoption, offer innovative solutions, and enhance the customer experience. Responsibilities: - Direct post-sales customer engagement, fostering relationships and ensuring adoption of Icertis solutions. - Proactively identify customer needs, offer suitable solutions, and enhance their experience. - Work closely with the product team to provide customer feedback, improving support processes. - Monitor customer health and success, implementing proactive renewal strategies. - Coordinate with the sales team for seamless customer account management. - Analyze customer data to develop strategies, focusing on customer retention and growth. Qualifications: - 8+ years of experience in customer success or account management, preferably in SaaS. - Demonstrated ability to manage and motivate a customer success team. - Strong communication skills, with the aptitude to build solid client relationships. - Analytical mindset to interpret customer data and trends for strategy formation. - Experience in customer support and a passion for customer satisfaction. - Understanding of customer needs and the ability to match them with suitable solutions. Icertis is the global leader in AI-powered contract intelligence, revolutionizing contract management to equip customers with powerful insights and automation for revenue growth, cost control, risk mitigation, and compliance. Trusted by more than one third of the Fortune 100, Icertis ensures the full intent of millions of commercial agreements in 90+ countries. Please note that the additional details about the company and the team have been omitted from the job description. As the Manager, Customer Success at Icertis, you will lead a set of customers focused on post-sales customer engagement to ensure customer satisfaction and success. Collaborating closely with the sales and product teams, you will drive customer adoption, offer innovative solutions, and enhance the customer experience. Responsibilities: - Direct post-sales customer engagement, fostering relationships and ensuring adoption of Icertis solutions. - Proactively identify customer needs, offer suitable solutions, and enhance their experience. - Work closely with the product team to provide customer feedback, improving support processes. - Monitor customer health and success, implementing proactive renewal strategies. - Coordinate with the sales team for seamless customer account management. - Analyze customer data to develop strategies, focusing on customer retention and growth. Qualifications: - 8+ years of experience in customer success or account management, preferably in SaaS. - Demonstrated ability to manage and motivate a customer success team. - Strong communication skills, with the aptitude to build solid client relationships. - Analytical mindset to interpret customer data and trends for strategy formation. - Experience in customer support and a passion for customer satisfaction. - Understanding of customer needs and the ability to match them with suitable solutions. Icertis is the global leader in AI-powered contract intelligence, revolutionizing contract management to equip customers with powerful insights and automation for revenue growth, cost control, risk mitigation, and compliance. Trusted by more than one third of the Fortune 100, Icertis ensures the full intent of millions of commercial agreements in 90+ countries. Please note that the additional details about the company and the team have been omitted from the job description.