Role Overview: As an Application Support Specialist at Icertis, your primary responsibility will be to understand how the product works and how it is used by customers. You will work closely with customers to answer questions about features and capabilities of our product, as well as interact with customers on call to troubleshoot issues and provide workarounds by leveraging your troubleshooting skills. Additionally, you will be developing knowledgebase articles for both customers and internal staff to reduce troubleshooting time and drive faster issue resolution. Providing technical expertise, guidance, and mentorship to team members, as well as participating in hiring processes, will also be part of your role. It is essential to continue upgrading your own knowledge as per the new product version. Key Responsibilities: - Understand how the product works and how it is used by customers. - Work closely with customers to answer questions about features and capabilities of our product. - Interact with customers on call to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills. - Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution. - Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes. - Continue to upgrade own knowledge as per the new product version. Qualifications: - 2 to 3 years previous experience in an Application Support role. - Willingness to work in rotational 24/7 shifts. - Excellent database knowledge and troubleshooting skills with expertise in SQL & Stored Procedures. - Exposure to Windows Azure and Cloud Computing will be an added advantage. - Deep understanding of customer support processes and tools. Ability to follow defined processes. - Outstanding written and verbal communication skills. (Note: The additional details about the company have been omitted as per the provided instructions.) Role Overview: As an Application Support Specialist at Icertis, your primary responsibility will be to understand how the product works and how it is used by customers. You will work closely with customers to answer questions about features and capabilities of our product, as well as interact with customers on call to troubleshoot issues and provide workarounds by leveraging your troubleshooting skills. Additionally, you will be developing knowledgebase articles for both customers and internal staff to reduce troubleshooting time and drive faster issue resolution. Providing technical expertise, guidance, and mentorship to team members, as well as participating in hiring processes, will also be part of your role. It is essential to continue upgrading your own knowledge as per the new product version. Key Responsibilities: - Understand how the product works and how it is used by customers. - Work closely with customers to answer questions about features and capabilities of our product. - Interact with customers on call to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills. - Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution. - Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes. - Continue to upgrade own knowledge as per the new product version. Qualifications: - 2 to 3 years previous experience in an Application Support role. - Willingness to work in rotational 24/7 shifts. - Excellent database knowledge and troubleshooting skills with expertise in SQL & Stored Procedures. - Exposure to Windows Azure and Cloud Computing will be an added advantage. - Deep understanding of customer support processes and tools. Ability to follow defined processes. - Outstanding written and verbal communication skills. (Note: The additional details about the company have been omitted as per the provided instructions.)
Role Overview: We are seeking exceptional engineers who can make a significant impact through their technical expertise, problem-solving abilities, and strong sense of ownership. If you excel at writing high-quality, scalable code, influencing architectural decisions, mentoring team members, and developing tools or frameworks to boost productivity, this role is perfect for you. Your passion for driving technical excellence and achieving business outcomes in a fast-paced environment will be highly valued. This position offers a unique opportunity to lead the AI architecture, influence product direction, and foster innovation at a large scale. Key Responsibilities: - Lead the architectural design of AI-first systems incorporating LLMs, RAG pipelines, and agentic workflows. Take full ownership of projects from inception to deployment and provide ongoing support. - Design scalable, cloud-native infrastructure for secure, low-latency GenAI deployments. Deliver high-quality code efficiently, with a focus on automation and optimization of repetitive tasks. - Possess deep knowledge of programming languages, algorithms, system design, and debugging to quickly and effectively solve complex problems. - Define AI platform strategies, including model selection, orchestration layers, data pipelines, and inference stacks. - Architect modular APIs and reusable GenAI components across teams and product lines. Mentor team members, foster effective communication, and elevate the team. - Collaborate with engineering, product, and data science teams to swiftly bring AI capabilities into production. - Evaluate, implement, and optimize LLMs (e.g., GPT, Claude, LLaMA) and vector databases (e.g., Pinecone, Qdrant). - Advocate for best practices in AI safety, model governance, and performance monitoring, while maintaining a holistic understanding of architecture, scalability, and maintainability. Qualifications: - 10+ years of experience in software architecture and engineering, with at least 3-5 years focused on AI/ML systems. - Hands-on experience with LLM APIs (OpenAI, Anthropic, Mistral) and GenAI tools (LangChain, LlamaIndex, Temporal, AutoGen). - Proven track record of architecting production-grade GenAI or ML-powered products. - Expertise in system design, microservices, API architecture, and distributed systems. - Proficiency in Python and one backend/system-level language, such as Net. - Strong understanding of model training pipelines, retrieval systems, embeddings, and cloud AI infrastructure. - Familiarity with MLOps, Kubernetes, and CI/CD for AI model deployment. Additional Company Details: Icertis is the global leader in AI-powered contract intelligence, revolutionizing contract management to provide customers with valuable insights and automation for revenue growth, cost control, risk mitigation, and compliance. Trusted by over one third of the Fortune 100, Icertis operates in 90+ countries, helping organizations achieve the full potential of their commercial agreements. (Note: The "About The Team" section has been omitted as it does not contain specific job-related information.) Role Overview: We are seeking exceptional engineers who can make a significant impact through their technical expertise, problem-solving abilities, and strong sense of ownership. If you excel at writing high-quality, scalable code, influencing architectural decisions, mentoring team members, and developing tools or frameworks to boost productivity, this role is perfect for you. Your passion for driving technical excellence and achieving business outcomes in a fast-paced environment will be highly valued. This position offers a unique opportunity to lead the AI architecture, influence product direction, and foster innovation at a large scale. Key Responsibilities: - Lead the architectural design of AI-first systems incorporating LLMs, RAG pipelines, and agentic workflows. Take full ownership of projects from inception to deployment and provide ongoing support. - Design scalable, cloud-native infrastructure for secure, low-latency GenAI deployments. Deliver high-quality code efficiently, with a focus on automation and optimization of repetitive tasks. - Possess deep knowledge of programming languages, algorithms, system design, and debugging to quickly and effectively solve complex problems. - Define AI platform strategies, including model selection, orchestration layers, data pipelines, and inference stacks. - Architect modular APIs and reusable GenAI components across teams and product lines. Mentor team members, foster effective communication, and elevate the team. - Collaborate with engineering, product, and data science teams to swiftly bring AI capabilities into production. - Evaluate, implement, and optimize LLMs (e.g., GPT, Claude, LLaMA) and vector databases (e.g., Pinecone, Qdrant). - Advocate for best practices in AI safety, model governance, and performance monitoring, while maintaining a holistic understanding of architecture,
Role Overview: Are you looking for an opportunity to expand your scope by building products used by some of the biggest and most influential organizations worldwide from Pune Icertis is seeking a Product Management leader at the AVP level to join its Senior Leadership team, responsible for defining the Product Roadmap in the R&D division. As a leader, you will play a crucial role in driving innovation on the core Icertis Platform, reporting directly to the SVP, Product Management. Key Responsibilities: - Work closely with the CTO and Head of Engineering to define the strategy and roadmap for sustainable differentiation of the next generation of Icertis Enterprise Contract Management platform and applications. - Identify and define core capabilities required in the platform to enable self-service implementation and deployment of the ICI product by customers and service providers. - Collaborate with the business apps team, professional services, and customer support to identify capabilities necessary for building, deploying, and upgrading new business apps and technical configurations. - Define tools and technologies to optimize implementation tasks, support tasks, deployment tasks, etc., to reduce the cost of implementation and support. - Advocate for product capabilities that enhance user experience, ease of use, and administration. - Manage the entire product cycle, including release management. - Engage with stakeholders inside and outside Icertis to prioritize capabilities and deliver a successful product across customer segments and business functions. - Lead the Icertis platform AI strategy and implementation. - Support pre-sales activities by working closely with the sales team. - Establish relationships and collaborate with engineering and architecture functions to ensure alignment. - Collaborate with Marketing to facilitate positioning, messaging, analyst relations, event presentations, content creation, and GTM activities. Qualifications: - Strategic Thinking: Demonstrate the ability to understand a rapidly evolving technology marketplace and lead the development of a comprehensive product roadmap. Utilize a data-driven approach to comprehend customer requirements and market insights while designing distinctive product capabilities. Make timely and informed investment and product portfolio management decisions for the next business cycle. Showcase notable product successes in the marketplace by taking calculated risks and challenging assumptions with specific, supported proposals. Additional Details: Icertis is the global leader in AI-powered contract intelligence, revolutionizing contract management to provide customers with powerful insights and automation for revenue growth, cost control, risk mitigation, and compliance. Trusted by more than one third of the Fortune 100, Icertis enables the realization of millions of commercial agreements' full intent in over 90 countries. Note: The above job description is written in the second person to address the potential candidate directly and provide a clear understanding of the role and responsibilities at Icertis. Role Overview: Are you looking for an opportunity to expand your scope by building products used by some of the biggest and most influential organizations worldwide from Pune Icertis is seeking a Product Management leader at the AVP level to join its Senior Leadership team, responsible for defining the Product Roadmap in the R&D division. As a leader, you will play a crucial role in driving innovation on the core Icertis Platform, reporting directly to the SVP, Product Management. Key Responsibilities: - Work closely with the CTO and Head of Engineering to define the strategy and roadmap for sustainable differentiation of the next generation of Icertis Enterprise Contract Management platform and applications. - Identify and define core capabilities required in the platform to enable self-service implementation and deployment of the ICI product by customers and service providers. - Collaborate with the business apps team, professional services, and customer support to identify capabilities necessary for building, deploying, and upgrading new business apps and technical configurations. - Define tools and technologies to optimize implementation tasks, support tasks, deployment tasks, etc., to reduce the cost of implementation and support. - Advocate for product capabilities that enhance user experience, ease of use, and administration. - Manage the entire product cycle, including release management. - Engage with stakeholders inside and outside Icertis to prioritize capabilities and deliver a successful product across customer segments and business functions. - Lead the Icertis platform AI strategy and implementation. - Support pre-sales activities by working closely with the sales team. - Establish relationships and collaborate with engineering and architecture functions to ensure alignment. - Collaborate with Marketing to facilitate posi
Role Overview: As a highly skilled and experienced .NET Manager at our company, you will be responsible for leading the development efforts within our Solutions Engineering team. Your role will involve leading a team of developers, managing projects, and collaborating with business stakeholders to deliver high-quality .NET solutions that meet customer needs. Key Responsibilities: - Team Leadership: - Lead, mentor, and motivate a team of developers, fostering a collaborative and high-performance environment. - Conduct performance reviews, provide feedback, and support career development for team members. - Recruit, onboard, and train new team members. - Technical Leadership: - Design, develop, and maintain .NET applications, adhering to best practices and coding standards. - Stay current with the latest technologies, frameworks, and tools. - Provide technical guidance to the team and contribute to the development of solutions. - Project Management: - Manage multiple projects simultaneously, ensuring adherence to timelines, budgets, and quality standards. - Collaborate with project managers and other stakeholders to define project scope, requirements, and deliverables. - Monitor project progress, identify and resolve issues, and implement preventative measures. - Solution Design and Development: - Translate business requirements into detailed technical specifications for applications. - Design and implement scalable, robust, and secure solutions. - Collaborate with other Solution Engineering teams to ensure seamless integration of applications with other systems. Qualifications: - Bachelor's degree in computer science or a related field. - Extensive experience with development, including C#, ASP.NET, and other related technologies. - Experience leading and managing a team of developers. - Strong understanding of software development methodologies (e.g., Agile, Scrum). - Excellent communication, collaboration, and interpersonal skills. - Experience in solution engineering or product development is a plus. - Experience with cloud platforms (e.g., Azure, AWS). - Experience with database technologies (e.g., SQL Server, PostgreSQL). (Note: The additional details of the company were not provided in the Job Description.) Role Overview: As a highly skilled and experienced .NET Manager at our company, you will be responsible for leading the development efforts within our Solutions Engineering team. Your role will involve leading a team of developers, managing projects, and collaborating with business stakeholders to deliver high-quality .NET solutions that meet customer needs. Key Responsibilities: - Team Leadership: - Lead, mentor, and motivate a team of developers, fostering a collaborative and high-performance environment. - Conduct performance reviews, provide feedback, and support career development for team members. - Recruit, onboard, and train new team members. - Technical Leadership: - Design, develop, and maintain .NET applications, adhering to best practices and coding standards. - Stay current with the latest technologies, frameworks, and tools. - Provide technical guidance to the team and contribute to the development of solutions. - Project Management: - Manage multiple projects simultaneously, ensuring adherence to timelines, budgets, and quality standards. - Collaborate with project managers and other stakeholders to define project scope, requirements, and deliverables. - Monitor project progress, identify and resolve issues, and implement preventative measures. - Solution Design and Development: - Translate business requirements into detailed technical specifications for applications. - Design and implement scalable, robust, and secure solutions. - Collaborate with other Solution Engineering teams to ensure seamless integration of applications with other systems. Qualifications: - Bachelor's degree in computer science or a related field. - Extensive experience with development, including C#, ASP.NET, and other related technologies. - Experience leading and managing a team of developers. - Strong understanding of software development methodologies (e.g., Agile, Scrum). - Excellent communication, collaboration, and interpersonal skills. - Experience in solution engineering or product development is a plus. - Experience with cloud platforms (e.g., Azure, AWS). - Experience with database technologies (e.g., SQL Server, PostgreSQL). (Note: The additional details of the company were not provided in the Job Description.)
As the Manager, Customer Success at Icertis, you will lead a set of customers focused on post-sales customer engagement to ensure customer satisfaction and success. Collaborating closely with the sales and product teams, you will drive customer adoption, offer innovative solutions, and enhance the customer experience. Responsibilities: - Direct post-sales customer engagement, fostering relationships and ensuring adoption of Icertis solutions. - Proactively identify customer needs, offer suitable solutions, and enhance their experience. - Work closely with the product team to provide customer feedback, improving support processes. - Monitor customer health and success, implementing proactive renewal strategies. - Coordinate with the sales team for seamless customer account management. - Analyze customer data to develop strategies, focusing on customer retention and growth. Qualifications: - 8+ years of experience in customer success or account management, preferably in SaaS. - Demonstrated ability to manage and motivate a customer success team. - Strong communication skills, with the aptitude to build solid client relationships. - Analytical mindset to interpret customer data and trends for strategy formation. - Experience in customer support and a passion for customer satisfaction. - Understanding of customer needs and the ability to match them with suitable solutions. Icertis is the global leader in AI-powered contract intelligence, revolutionizing contract management to equip customers with powerful insights and automation for revenue growth, cost control, risk mitigation, and compliance. Trusted by more than one third of the Fortune 100, Icertis ensures the full intent of millions of commercial agreements in 90+ countries. Please note that the additional details about the company and the team have been omitted from the job description. As the Manager, Customer Success at Icertis, you will lead a set of customers focused on post-sales customer engagement to ensure customer satisfaction and success. Collaborating closely with the sales and product teams, you will drive customer adoption, offer innovative solutions, and enhance the customer experience. Responsibilities: - Direct post-sales customer engagement, fostering relationships and ensuring adoption of Icertis solutions. - Proactively identify customer needs, offer suitable solutions, and enhance their experience. - Work closely with the product team to provide customer feedback, improving support processes. - Monitor customer health and success, implementing proactive renewal strategies. - Coordinate with the sales team for seamless customer account management. - Analyze customer data to develop strategies, focusing on customer retention and growth. Qualifications: - 8+ years of experience in customer success or account management, preferably in SaaS. - Demonstrated ability to manage and motivate a customer success team. - Strong communication skills, with the aptitude to build solid client relationships. - Analytical mindset to interpret customer data and trends for strategy formation. - Experience in customer support and a passion for customer satisfaction. - Understanding of customer needs and the ability to match them with suitable solutions. Icertis is the global leader in AI-powered contract intelligence, revolutionizing contract management to equip customers with powerful insights and automation for revenue growth, cost control, risk mitigation, and compliance. Trusted by more than one third of the Fortune 100, Icertis ensures the full intent of millions of commercial agreements in 90+ countries. Please note that the additional details about the company and the team have been omitted from the job description.