Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Interviews

Home
>
Jobs in mumbai
>
Hersheys
>
Manager Customer Service - OMNI

Manager Customer Service - OMNI

3 - 5 years

|

5 - 7 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

supply chain order management sap web analytics customer service manager social networking fmcg customer service forecasting logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

Work Closely with Sales and Supply Chain function to drive growth in Omni Channel through Superior Fill Rate delivery

ACCOUNTABILITIES

Partner Customer service for OMNI Channel. Drive fill rates by improving forecasting and availability at depots. Work Closely with Sales team to drive business.

Drive OMNI Supply chain strategy for Hershey including logistics Partnership, demand sensing and value added service to key accounts.

Lead OMNI Logistics and work with accounts to optimize OMNI Cost to Serve

Drive Depot Level Forecasting for OMNI channel through IDP and sales collaboration

Drive Order Management for OMNI with accuracy and adherence.

Effectively partner with Sales, and Logistics team to resolve issues around reconciliation and reduce sales returns

Work with Key Customer Accounts to reconcile fill rates, update masters drive joint business plans

QUALIFICATIONS

Knowledge, Skills Abilities

Key skills include strong e-commerce platform knowledge (specifically Q-Com) Excel proficiency.

Excellent communication and collaboration skills, particularly with internal teams like sales and supply chain.

Experience Education

MBA from Tier - 2 institutes preferred

3-5 Years with FMCG experience

More Jobs at Hersheys

Food Technologist

ahmedabad

INR 6 - 10 Lacs

Manager Customer Service - OMNI

mumbai

INR 5 - 7 Lacs

Senior Officer Sales

bhagalpur

INR 8 - 9 Lacs

Assistant Manager, Global Trade

mumbai

INR 14 - 18 Lacs

Executive Sales Transformation

mumbai

INR 4 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play

App Store

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Manufacturing

Hershey Pennsylvania

RecommendedJobs for You

Manager Customer Service - OMNI

mumbai

Manager Customer Service - OMNI

mumbai metropolitan region

Customer Relationship Associate

Godrej Properties

khopoli, khalapur, vikhroli

Business Advisory Specialist

chennai

Customer Service Associate

bengaluru

Customer Service Senior Analyst

gurugram

Banking Advisory Analyst

chennai

International Voice Process Executive

hyderabad

Urgent hiring For domestic BPO ( customer service profile )

Career Maker Consultancy Noida

noida, kolkata, new delhi, pune, gurugram, amritsar, jaipur, bengaluru, mumbai (all areas)

Customer Service Executive

lucknow