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Station Satcom
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Manager Customer Experience

Manager Customer Experience

Station Satcom

7 - 12 years

10 - 20 Lacs

mumbai suburban

Posted:19 hours ago| Platform:

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Skills Required

negotiation customer experience maritime customer-first approach strong communication skills decision making presentation skills market trends sales presentable strong analytical skills current affairs

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position:

Location:

Manager Customer Experience

Key Responsibilities:

Manage customer relationships and ensure exceptional client experience.
Drive engagement initiatives to enhance satisfaction and loyalty.
Deliver impactful client presentations and proposals.
Work closely with sales and operations teams to ensure seamless service.
Identify opportunities for upselling/cross-selling.
Represent the company at events, exhibitions, and client meetings (domestic & international travel required).

Desired Candidate Profile:

7 - 9 years of experience in
Sales
(higher experience also welcome).
1- 2 years exposure in
Customer Experience
preferred.
Maritime industry exposure
is a must (at least part of career).
MBA in International Business / Marketing / Operations preferred.
Fluent in English; presentable with excellent communication skills.
Strong analytical and logical thinking abilities.
Good at striking conversations, updated on current affairs, and people-friendly.
Strong presentation, negotiation, and convincing skills.
Team player with a valid passport and willingness to travel in India & abroad.

Perks & Opportunities:

Exposure to global markets and international clients.
Dynamic role blending sales, customer engagement & travel.
Opportunity to work with a reputed organization in the maritime domain.

Apply Now

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