Manager - Credit Control

About the Role

• This role sits within the Sell to Cash (STC) team, which is part of the E2E
• Commercial Tower and reports to the STC Manager for Ireland.
• This role is responsible for driving efficiency and effectiveness in all frontline
• Credit to deliver Best in Class Debtors. This will be achieved through great
• relationships with Commercial working together to reduce WADTC and overdue
• debt, as well as the standardisation and automation of processes.
• In order to be successful in this role, the holder must have core functional Sales
• To Cash skills, an in-depth appreciation of the trading environment across
• Ireland, the ability to digest data and present solutions to the business. The role
• is pivotal in driving the shift in Debtors for Diageo IOI, hence a growth and
• strategic mind-set is essential
• Market Complexity: The role operates across THT and OT channels in IOI and is a primary
• interface with Sales, Customer Service, Trade Investment and Global STC
• focused on delivering a holistic Customer experience through joined up ways of
• working and customer centric tools.
• Our customer base in the IOI market is c9,000 customers with NSV of 450m
• and market share of 46%

Direct Reports: Up to 15 direct Reports

Top Leadership Capabilities

Win through Execution Lead

Act like owners of Diageo by holding self and others to account for highest standards

• Inject a restlessness to win and unlock capacity to decide and act quickly
• Inspire through Purpose
• Create meaning, pride and belief for others through Diageos purpose
• Inspire teams to take entrepreneurial risks; encourage and recognize
• learning
• Build trust and respect in Diageo through open and honest relationships
• Celebrate frequently the impact of living our purpose
• Invest in Talent

Build and coach diverse teams to unlock performance and growth

Create an inclusive environment where everyone can be at their best

Instill agility and resilience in our teams

Top Functional Capabilities

Externally focused on the Debtors strategy and brilliant execution

o Strong analytical skills, including ability to interpret data and make

recommendations to drive increased business performance

o Expert knowledge of IT systems

o Demonstrates a deep understanding of what is important to the

customer and use this insight to input to our strategy

o Operates proactively to beat the competition

o Excellent at relationship building and conflict resolution

• Project Management experience in managing projects, customer or IT system issues from escalation to completion
• Process Improvement Demonstrate a change mindset, analysing and identifying simplification and transformation opportunities
• Change Management ability to lead change programmes by
• understanding the change and the benefits for the company and leading teams through change curve through excellent communication and strong leadership
• Inspire and motivate - Leads the team by example and holds people in the
• team to account to provide Debtor excellence.

Key Outcomes

• Own and Champion Credit efficiencies to deliver effective, brilliant debtors
• service, achieve or exceed relevant Global KPIs from an island perspective
• Play a pivotal role in a variety of strategic projects across Sales, Customer
• service, trade investment and global E2EC to enable optimal customer
• centric approach
• Support STC manager identifying root causes for business related issues,
• recommend solutions to improve overall satisfaction
• Manage Credit BPM reporting, commentary on monthly performance and
• deep dive on performance with detailed action plan, as required, to support
• transformation of performance
• Develop a high-performance culture through ongoing coaching and
• mentoring of individuals and the team.
• Own the people agenda with regards to decisions on resourcing, roles,
• support individuals development and progression
• Shape an agile, effective, motivated Credit team, building core capabilities
• in the changing world of end to end Customer Service.
• Take a leadership role in driving the change agendas as the business
• continues to evolve
• Own roll-out of standardised and simplified WOW to support competitive
• advantage
• Make recommendation for driving costs out of the business based on
• standardisation and analysis
• Support with the development of a strong business continuity plan to
• withstand any crisis.
• Own the CARM and audit framework, including the design process, report
• on and resolve any control weaknesses.

Other key deliverables as required in the role.

Qualifications and Experience Required

• 5 GCSE grade A-C including Maths and English minimum
• 3rd level education is essential
• At least 5 years in a Credit or Finance Management role in a similar FMCG
• organisation, or a business services or contact centre environment.
• Project Management experience is preferred
• Strong passion for developing people with a proven ability to consistently
• deliver high quality results is required
• Strong systems capability is required, preferably SAP and Salesforce, Excel and PowerPoint.
• Ability to develop and sustain relationships with key stakeholders
• Strong analytical skills and ability to draw insights and make
• recommendations
• Experience of decision making and ability to influence cross functionally in a customer and commercial facing role is require