Manager, Credit & Collections

3 - 10 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As the Manager of Credit and Collection at Snowflake, you will be responsible for leading the credit and collections function. Your main objectives will be to ensure the timely collection of outstanding accounts, minimize bad debt, and optimize cash flow. Your role will involve driving process improvements, collaborating with cross-functional teams, and managing a team of credit and collections specialists. Additionally, you will play a crucial role in resolving customer escalations and ensuring that collection processes scale effectively as the company continues to grow. The ideal candidate for this role will be highly organized, self-motivated, and adaptable to change. Your contributions will strengthen the collection process, support the company's long-term growth, and maintain strong, positive relationships with customers. Your responsibilities will include leading the collections process to ensure the timely collection of outstanding invoices. You will collaborate closely with internal sales, legal, and customer service teams to resolve disputes and enhance the customer experience. Analyzing aging reports, identifying overdue accounts, and prioritizing collections efforts will be key to prompt resolution. Managing the performance, growth, and development of the credit and collections team will also be part of your role, including conducting regular performance reviews and coaching team members for a high-performance environment. You will serve as the escalation point for both customer and internal team issues, ensuring timely and effective resolutions. In addition, you will partner with internal teams to enhance and optimize collection tools, systems, and processes. Building and maintaining strong relationships with customers, serving as a trusted partner while adhering to company policies, is essential. You will own and optimize the full order-to-cash cycle, ensuring effective and smooth interactions across all relevant teams. To be successful in this role, you should have at least 3+ years of experience in a leadership or management capacity, with a proven ability to nurture team development and drive performance in a high-paced environment. A minimum of 10+ years of experience in credit and collections, finance operations, or a related field is required. Familiarity with credit management tools such as Dun and Bradstreet, and advanced knowledge of order-to-cash business processes is preferred. Excellent verbal and written communication skills are essential, along with the ability to interact effectively with both internal stakeholders and customers. A strong customer service mindset, coupled with the ability to navigate a dynamic, fast-paced environment and manage relationships across different functions, is crucial. Additionally, having a degree in Accounting, Business, Finance, or a related field is preferred. Snowflake is experiencing rapid growth, and we are seeking individuals who share our values, challenge ordinary thinking, and drive innovation while building a successful future for themselves and Snowflake. If you are interested in making an impact and joining our team, please visit the Snowflake Careers Site for more information on salary and benefits in the United States.,

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