Manager Corporate Ops KYC.Corporate Operations-KYC

• Overseeing daily operations, ensuring customer service excellence, managing staff, and maintaining compliance with regulations.


• Continuously identify & implement process, system and customer journey improvement opportunities, improving process efficiency, reducing TAT and improving CX.


• To ensure the bank is not exposed to financial, regulatory and reputational risk through ensuring we maintain dealing with the right customer profiles.


• Liaise regularly applying a flexible working approach with stakeholders to ensure a smooth periodic and interim KYC update process, and resolving complex daily issues: Compliance, Business, IBG branches, operations teams, or other support teams that have any involvement in the relationship.


• To support the implementation of policies and procedures that result from changes in Compliance directives or local laws and regulations and embedding such rules and regulations as part of the process.


• Maintain ongoing awareness/current knowledge of all applicable internal/external compliance requirements and existing/emerging legal/statutory/regulatory environment identifying any issues that could impact the bank.


• Take initiative and play an active role to promote self-identification and appropriate reporting of issues across the division and provide support to business units in addressing irregularities and deficiencies.


• Assist in responding to Compliance/Sanctions/AML related queries/investigations in a timely manner.

Prepare regular reports for Management review (process irregularities, monthly statistics, productivity)

• Contribute to the development of product, systems policies and procedures related to compliance and Sanctions at bank-wide level.


• Exercise control, review the performance and reporting / STR as the divisional compliance officer and in line with the policies/procedures and applicable regulations.


• Assess the level of compliance and understanding within the unit, provide guidance and recommend training requirements.


• Identify opportunities and implement ideas for improved controls, error reduction, and improved CX.


• Remain up to date with all compliance and regulatory changes and recommendations to ensure appropriate implementation.

• Graduate with 12+ years of banking experience.


• Good knowledge and understanding of local regulatory rules and legislation, and various international requirements.


• Strong interpersonal and communication skills.


• Good presentation skills.


• Efficient and logical approach to problem solving.


• Specific and / or transferable knowledge / experience related to compliance / AML / Central Bank regulations.

Operating Environment, Framework and Boundaries, Working Relationships

• Operates in complex environments that are characterized by diverse local and international regulations thus requiring multi-jurisdictional knowledge.


• In-depth familiarity with banking law and practices as well as MB policies and procedure and systems.


• To develop excellent working relationships with all stakeholders in multiple locations, Branch Management, Departmental Managers, other Officers without compromising on independence and professionalism.

Problem Solving

• Analytical thinking and educative judgment on regulations.


• Clear understanding of business transactions, initiatives and relationship requirements with close coordination with relationship team while maintaining focus on risk, regulations and control issues, and CX.


• Ability to understand issues and develop and implement control framework.