Manager- Consultant, Transformation-Hyderabad & Mumbai

You must have a total of 5 years of experience with a minimum of 3 years in Customer Experience (Cx) transformation. Your primary responsibilities will include collaborating with clients to develop transformation roadmaps, identifying opportunities through detailed Process Discoveries and Customer Journey Mapping, supporting delivery and sales teams in problem-solving and business growth, creating innovative solutions to address people, process, and technology opportunities, leading discussions on innovation during various client interactions, working closely with project management and IT teams to implement solutions, fostering a culture of problem-solving through training, enhancing existing technology assets, and contributing to refining product backlogs and supporting Proof of Concepts (POCs). To be successful in this role, you should have a comprehensive understanding of Business Process Service & Customer Experience (CX) business, expertise in building Business Transformation Roadmaps, experience in Transformation/Process Re-engineering with technologies like RPA, Cognitive, Bots, Messaging, Analytics, Lean/Six Sigma, a strong understanding of AI-enabled Conversation Bots, experience in conducting Process Discoveries and writing Process Design Documents, and preferably hold Lean Six Sigma Black Belt/Master Black Belt Certification. Strong stakeholder and client management skills are also essential. The desired educational qualification is a Full-Time MBA, and the role is based in Hyderabad & Mumbai. The industry type is ITES/BPO/KPO, and the employment type is Full Time, Permanent. Key Skills required for this role include Contact Center Operations and Transformation. If you possess the required skills and qualifications and are interested in a challenging role that involves driving business growth through transformation initiatives, then this Manager- Consultant, Transformation position in Hyderabad & Mumbai may be the right fit for you. Job Code: GO/JC/766/2025 Recruiter Name: Devikala D,