40 Chat Bots Jobs

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

As an ideal candidate for this role, you will be responsible for ensuring timely delivery within your area of responsibility by meeting the set Key Performance Indicators (KPIs) by the department. Your role will involve analyzing business processes to identify opportunities for analytics and automation. You will be required to write and maintain scripts for databases for data analytics, as well as test and debug automation scripts before deployment. Additionally, you will integrate RPA bots with other enterprise systems such as ERP, CRM, and databases, and assess the feasibility and Return on Investment (ROI) of automating specific processes. Your skillset should ideally include proficiency ...

As an AI Engineering Manager in Ford's Supply Chain Analytics Team, you will lead a small team and collaborate with experts globally to implement Agentic AI solutions. Your role will involve working on various products that leverage MCP to solve Supply Chain Problems across Ford globally. **Key Responsibilities:** - Design NLP/LLM/GenAI applications/products following robust coding practices. - Design Agentic AI Systems leveraging MCP protocol (or Google ADK). - Explore state-of-the-art models/techniques for automotive industry use cases. - Conduct ML experiments to train/infer models within memory & latency restrictions. - Deploy REST APIs or a minimalistic UI for NLP applications using Doc...

As an experienced product developer with over 8 years of solid experience, you have worked on open source platforms. You must hold a Graduate degree in Engineering OR a Masters degree in Computer Applications. Your expertise should lie in either Java or Python, Node.js. Your skillset should include proficiency in JSON, Redis / MongoDB, and Web Sockets. Additional knowledge in AI, NLP, ML, and Chat bots will be advantageous. You should also be familiar with Linux / Unix flavours and have experience in Web Services using REST and SOAP. Understanding different authentication and authorization techniques is essential. You must have hands-on experience in server-side programming, regardless of th...

Candidates with Minimum 15+years of experience Digital Transformation / Contact Centre Transformation / CX Transformation for international / mix of domestic & international processesThis person will be responsible for managing multiple accounts with a large employee span (multiple domains like CRM , Tech, aviation, Retail, travel, etc voice majorly, along with non-voice)Good experience in Lean, Process re-engineering and deployment of AI solutions is required Experience required on deploying solutions such as Voice Bot, Chat Bots,Conversational bots etcWorking knowledge of the Scaled Agile Framework Experience in the contact center or BPO industry Six Sigma Greenbelt or Blackbelt PMP certif...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

Role Overview: You will be leading global delivery and client relationship management for multiple projects in Capgemini's Connected Marketing Operations practice. The main focus will be on providing Content Operations, Campaign Services, and Performance Marketing solutions to drive marketing and sales outcomes for top fortune 500 clients. If you are motivated by hyper growth challenges and enjoy impressing clients with innovative solutions, this leadership role may be the perfect fit for you. Key Responsibilities: - Lead a large team across the globe for interaction operations including voice, chat, email, and data - Fully responsible for meeting business SLAs - Support and drive the digita...

Req ID: 313083 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Project Program Mgmt. Senior Specialist - Service Desk to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Role Responsibilities This role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD operations/delivery, Accou...

Req ID: 339604 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Project Program Management Advisor - Service Improvement Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities This role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk (L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD delivery, Account...

As an Associate Director - Contact Center Transformation in Mumbai/Pune, your role will involve managing multiple accounts across various domains such as CRM, Tech, aviation, Retail, and travel, with a focus on voice services predominantly, complemented by non-voice services. You should have a minimum of 15+ years of experience and expertise in Digital Transformation, Contact Centre Transformation, and CX Transformation for international and mix of domestic & international processes. Key Responsibilities: - Possess expertise in Lean methodologies, Process re-engineering, and deployment of AI solutions. - Proficiency in deploying solutions like Voice Bot, Chat Bots, Conversational bots, etc. ...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

As a Practice Head for New Age CX at AVP Level, you will be required to have excellent knowledge of Customer Experience (CX) specifically tailored for new age clients. Your role demands strong communication skills and a collaborative approach to work effectively. You should be a self-starter with a deep motivation and passion for bringing in new business to the Consumer DU at BPS. Your ability to simplify complex tasks and innovate to enhance workflows and processes will be crucial. Additionally, you should possess the capability to visualize and articulate solutions in a manner that resonates with the target audience and customers, ultimately contributing to the success in closing deals. Yo...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

You must have a total of 5 years of experience with a minimum of 3 years in Customer Experience (Cx) transformation. Your primary responsibilities will include collaborating with clients to develop transformation roadmaps, identifying opportunities through detailed Process Discoveries and Customer Journey Mapping, supporting delivery and sales teams in problem-solving and business growth, creating innovative solutions to address people, process, and technology opportunities, leading discussions on innovation during various client interactions, working closely with project management and IT teams to implement solutions, fostering a culture of problem-solving through training, enhancing existi...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

The ideal candidate for the position of Associate Director - Contact Center Transformation in Mumbai/Pune should have a minimum of 15+ years of experience. They should possess expertise in Digital Transformation, Contact Centre Transformation, and CX Transformation for both international and mix of domestic & international processes. The role involves managing multiple accounts across various domains such as CRM, Tech, aviation, Retail, and travel, focusing on voice services predominantly, complemented by non-voice services. A successful candidate must have a strong background in Lean methodologies, Process re-engineering, and the deployment of AI solutions. Proficiency in deploying solution...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new fea...

About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new fea...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...