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3.0 - 7.0 years

0 Lacs

karnataka

On-site

You must have a total of 5 years of experience with a minimum of 3 years in Customer Experience (Cx) transformation. Your primary responsibilities will include collaborating with clients to develop transformation roadmaps, identifying opportunities through detailed Process Discoveries and Customer Journey Mapping, supporting delivery and sales teams in problem-solving and business growth, creating innovative solutions to address people, process, and technology opportunities, leading discussions on innovation during various client interactions, working closely with project management and IT teams to implement solutions, fostering a culture of problem-solving through training, enhancing existing technology assets, and contributing to refining product backlogs and supporting Proof of Concepts (POCs). To be successful in this role, you should have a comprehensive understanding of Business Process Service & Customer Experience (CX) business, expertise in building Business Transformation Roadmaps, experience in Transformation/Process Re-engineering with technologies like RPA, Cognitive, Bots, Messaging, Analytics, Lean/Six Sigma, a strong understanding of AI-enabled Conversation Bots, experience in conducting Process Discoveries and writing Process Design Documents, and preferably hold Lean Six Sigma Black Belt/Master Black Belt Certification. Strong stakeholder and client management skills are also essential. The desired educational qualification is a Full-Time MBA, and the role is based in Hyderabad & Mumbai. The industry type is ITES/BPO/KPO, and the employment type is Full Time, Permanent. Key Skills required for this role include Contact Center Operations and Transformation. If you possess the required skills and qualifications and are interested in a challenging role that involves driving business growth through transformation initiatives, then this Manager- Consultant, Transformation position in Hyderabad & Mumbai may be the right fit for you. Job Code: GO/JC/766/2025 Recruiter Name: Devikala D,

Posted 2 weeks ago

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10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As a Solutions Engineer working with outstanding Manufacturing & Energy industry customers in Delhi NCR, India, you will be responsible for crafting innovative customer engagement roadmaps showcasing Salesforce applications and platform. Your role will involve collaborating with organizations in the Manufacturing, Energy, and/or Oil & Gas sectors to drive business outcomes through technology solutions. Engaging with C-level executives from both Business and Technology groups, you will articulate a compelling business value proposition focused on transformation. On a typical day, you will engage in outcome-focused dialogues to understand and define customers" business requirements through discovery calls. You will partner with customers to envision their future on the Salesforce platform, both in the short and long term. By configuring and presenting product demonstrations, you will bring this vision to life. Additionally, participating in training and certifications to enhance your skill set, providing feedback to product and enablement teams, and sharing insights on the business value provided by the solution with potential customers are key aspects of your role. Your specific responsibilities will include demonstrating thought leadership in driving customer success through digital transformation for large enterprise organizations. You will excel in uncovering challenges and issues faced by businesses through successful discovery sessions and workshops. Your innovative mindset will be crucial in developing new solutions, engaging with business users to create solution presentations, and building roadmaps for partners to implement solutions effectively. To excel in this role, you should possess a degree or equivalent experience, with at least 10 years of experience in the IT Industry, specifically in pre-sales or implementation of customer engagement solutions. Experience in solutioning for Manufacturing, Energy, or Oil & Gas Industry customers is preferred. Strong pre-sales or implementation skills, along with the ability to demonstrate customer engagement solutions, develop use cases, and articulate the benefits of cloud applications, are essential. Excellent communication skills, both verbal and written, are required, along with outstanding presentation and demonstration abilities. In summary, as a Solutions Engineer, you will play a pivotal role in driving business transformation for Manufacturing & Energy industry customers by leveraging Salesforce applications and platform, engaging with key stakeholders, and delivering innovative solutions to address their business challenges.,

Posted 4 weeks ago

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7.0 - 11.0 years

0 Lacs

pune, maharashtra

On-site

You will be the Business Analyst for the Media domain, serving as the Single Point of Contact (SPOC) between Clients and technical teams. Your primary responsibilities will include assisting in product designing, implementation, and demonstrating expertise in the Media domain. With over 7 years of work experience, you are expected to have a strong understanding of the Media & Advertising industry, including MarTech, AdTech, Publishing, and Entertainment. Your role will involve requirement gathering, gap assessment, functional documentation, and product backlog management. Additionally, you will be involved in solution building, pre-sales activities, working on RFPs and RFIs specific to the Media & Advertising domain. Your proficiency in different tools and platforms used in advertising, publishing, and digital marketing ecosystems will be crucial. Strong analytical and problem-solving skills are essential for understanding business needs and creating business requirement documentation. You will also be responsible for preparing client business cases, requirement understanding documents, and supporting projects throughout the development life cycle. Collaboration with development teams and other stakeholders is key, as you participate in UAT, RFPs, RFIs, and prospect meetings. Your role will also involve building competitive proposals that include solutioning of Adtech and MarTech ecosystems. Continuous learning and acquiring proficiency in new tools and technologies will be expected. As a Functional Analyst, you are required to demonstrate extensive functional knowledge of managed products and projects. Strong analytical and problem-solving skills are essential, along with the ability to serve as the functional Single Point of Contact (SPOC) for assigned activities. Proactively identifying and addressing risks, collaborating with technical teams, and managing critical situations effectively are key aspects of this role. Your communication, documentation, and presentation skills will be crucial as you translate requirements into relevant documents such as Functional Specifications Reports (FSR), Use Cases, and High-Level Sequence Diagrams. Proficiency in Root Cause Analysis, Gap Analysis, and Impact Analysis is expected, along with a proactive learning approach and a focus on process improvement. Regular updates and engagement with stakeholders, along with timely project/product status reports, will be essential for success in this role.,

Posted 1 month ago

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2.0 - 6.0 years

0 Lacs

delhi

On-site

As a Subscription Renewal Representative at Bentley Systems, you will play a crucial role in the Subscriptions Renewals Organization, contributing to Bentley's sales strategy by ensuring high subscription retention rates. Your mission will be to deliver exceptional sales and service activities to Bentley resellers and user base, aiming for outstanding financial results. You will be part of the Asia Subscription Renewals Team, leveraging your track record in recurring revenue generation and operations experience to maximize revenue within your market. Your responsibilities will include managing a designated portfolio of accounts to ensure annual contract renewals, achieving quarterly and annual targets related to retention and product expansion, liaising with Legal and Finance Teams for contract renewal, managing the tender process, promoting and delivering subscription program services to Bentley users, resolving subscription-related queries, and providing exceptional customer service to the existing account base. To be successful in this role, you should have at least 2 years of experience in Operations/Renewals and contracts in the IT Industry, knowledge of SAP/Salesforce, fluency in English, Hindi, and/or any other Indian Language, a Bachelor's degree in a related field or equivalent career experience, and a proven track record of meeting revenue goals in Software Renewals Subscriptions and/or Operations Management capacity. You will have the opportunity to work in a collaborative and cooperative environment, be part of a world-leading software company in architecture, engineering, and construction, and engage in social, team-building, and wellness events. Bentley Systems is dedicated to providing infrastructure professionals with software solutions that enable better and more resilient infrastructure globally, offering equal opportunities for all.,

Posted 1 month ago

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8.0 - 12.0 years

0 Lacs

karnataka

On-site

As a Managing Consultant at our organization, you will be responsible for selling and overseeing the delivery of complex consulting solutions within your expertise area to drive tangible value for our clients. Your role will involve leading the development of consulting strategies, supporting practice growth, and fostering strong client relationships. Additionally, you will manage large engagements, individual or multiple accounts, and design and lead intricate consulting programs for customers. Leading a team of consultants, ensuring quality and compliance, and achieving high personal billability will also be key aspects of your role. Your primary responsibilities will include: Consulting Execution: - Achieving utilization targets and embodying Wipro's tenets and values - Serving as an account-focused leader, managing teams of consultants, work streams, projects, and programs - Demonstrating client-focused problem-solving skills, flexibility, and the ability to coordinate resources efficiently - Managing budgets and ensuring the quality of deliverables - Acting as a trusted advisor to senior clients and receiving positive feedback from client executives - Leading and motivating teams, building trust, and focusing on quality and timely delivery Business Development: - Ensuring high levels of individual and team utilization in alignment with goals - Managing a personal sales pipeline to meet revenue targets - Selling to multiple clients and identifying and converting leads into opportunities and proposals - Developing a network of client contacts and leading sales and marketing activities - Closing new projects with minimal partner support and driving proposal creation and presales activities Thought Leadership: - Establishing yourself as an industry thought leader and sharing thought leadership with internal and external channels - Promoting case studies and track records in sales efforts and presenting Wipro's thought leadership at industry forums - Driving proposal creation and presales activities leveraging Wipro's global footprint Contribution to Practice/Wipro: - Delivering all administrative tasks in a timely manner and contributing to internal initiatives - Holding teams accountable for leveraging intellectual property and knowledge assets - Ensuring engagement teams contribute to the knowledge management platform - Creating reusable IP/assets and promoting thought leadership - Developing and improving practice policies, procedures, and frameworks Your Competencies: - Agile knowledge: in-depth understanding of Agile tools, methodology, and principles - Industry/Domain knowledge: awareness of economic, demographic, technological, and global trends within the industry - Leveraging technology: knowledge of current and upcoming technology to enhance efficiency Your Personal Attributes: - High level of drive, initiative, and determination - Credibility with client executives and a trusted advisor - Recognized as a subject matter expert and thought leader - Demonstrated insight in your area of specialization and internal and external visibility In summary, as a Managing Consultant, you will play a crucial role in driving consulting solutions, business development, thought leadership, and contributing to the growth and success of our practice. Your expertise, leadership, and client-focused approach will be instrumental in achieving our strategic objectives and delivering impactful results.,

Posted 1 month ago

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5.0 - 9.0 years

0 Lacs

kolkata, west bengal

On-site

The role you will be taking on involves focusing on the implementation of roadmaps for business process analysis, data analysis, diagnosing gaps, defining business requirements and functionalities, applying best practices, facilitating meetings, and contributing to project planning. As a Consultant, you are expected to actively participate in building solutions for clients and the practice. This role requires handling higher scales and complexities compared to a Consultant profile, along with being more proactive in client interactions. Your responsibilities will include acting as the main client contact and leading engagements with 10-20% support from Consulting & Client Partners. You will be involved in developing, assessing, and validating a client's business strategy, including industry and competitive positioning, as well as strategic direction. It will be crucial for you to develop solutions and services that align with the client's business strategy, estimate the scope and liability for delivering the end product/solution, and seek opportunities to generate revenue in both existing and new areas. Furthermore, you will lead engagements, oversee contributions from others at the customer end to ensure meeting or exceeding customer expectations, drive Proposal creation and presales activities for engagements and new accounts, contribute to the development of practice policies, procedures, and frameworks, guide less experienced team members in delivering solutions, lead efforts in building go-to-market/off-the-shelf/point solutions and process methodologies for reuse, and create reusable Intellectual Property (IP) from managed projects. In this role, the key competencies that will contribute to your success include Client Centricity, Passion for Results, Execution Excellence, Collaborative Working, Learning Agility, Problem Solving & Decision Making, and Effective communication.,

Posted 1 month ago

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