Manager- Consultant, Transformation-Hyderabad & Mumbai

• Job Title: Manager- Consultant, TransformationLocation: Hyderabad & Mumbai
• Key Roles & Responsibilities: Candidate must have overall 5years experience with minimum 3years in Cx transformationCo-innovate with clients to outline transformation roadmaps Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping Support delivery, account management, sales teams in problem solving and driving business growth Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact Create a culture of problem solving by imparting trainings Improve existing technology assets/ offerings by contributing in refining product backlogs and by supporting POCs
• Desired Skills/ Preferred Qualifications:Comprehensive understanding of Business Process Service & CX business & associated channels Solution Building Business Transformation Roadmaps Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six SigmaStrong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Proven experience in conducting Process Discoveries & write Process Design Documents Lean Six Sigma BB / MBB Certification would be preferable Strong Stakeholder/ client management experience

Contact Person: Devikala D