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CMA Cgm
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Manager

Manager

CMA Cgm

10 - 15 years

9 - 16 Lacs

Thane

Posted:2 months ago| Platform:

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Skills Required

Performance Review Shipping Team Management Team Coordination Shipment Team Leadership Team Supervision NVOCC Ocean Freight KRA People Management Skills Freight Supervision Stakeholder Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Desired Candidate Profile:

Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

Roles:

Responsibility of managing the Functional area of Export Documentation for assigned areas.
Plans, allocates and controls processes and resources to ensure quality deliverables within prescribed timelines and functional budgets in export documentation team.
Ensure that structure, staffing and processes are aligned with the Companys Quality objectives and goals.
Collates and reports standard operational and quality metrics to the Management. Takes action on an ongoing basis to identify deviations from standards and initiates actions to address the same.
To ensure quality delivery in line with Service level agreements made to customers.
Works collaboratively with the offsite locations & regional offices to anticipate and understand customer expectations and satisfaction levels and translate that knowledge into process improvements /changes in order to improve effectiveness.
Constantly take measures in improving the knowledge/ skill base of the team.
Assist in execution of trial production of new jobs transitioned.
Ensure adherence to ISO Objectives and Standards across the organization.
Constantly engaging team to part of BCP testing

Qualification:

Experience:

Experience of 8 to 10 years for Managers & 12 to 14 years of Sr. Managers including exposure to the Shipping Industry with basic knowledge of functional areas of Sales/ Pricing/ Customer Service & Operations. Must have lead teams.

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Marseille Provence-Alpes-Côte d'Azur

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