Manager

Desired Candidate Profile:

Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

Roles:

• Responsibility of managing the Functional area of Export Documentation for assigned areas.
• Plans, allocates and controls processes and resources to ensure quality deliverables within prescribed timelines and functional budgets in export documentation team.
• Ensure that structure, staffing and processes are aligned with the Companys Quality objectives and goals.
• Collates and reports standard operational and quality metrics to the Management. Takes action on an ongoing basis to identify deviations from standards and initiates actions to address the same.
• To ensure quality delivery in line with Service level agreements made to customers.
• Works collaboratively with the offsite locations & regional offices to anticipate and understand customer expectations and satisfaction levels and translate that knowledge into process improvements /changes in order to improve effectiveness.
• Constantly take measures in improving the knowledge/ skill base of the team.
• Assist in execution of trial production of new jobs transitioned.
• Ensure adherence to ISO Objectives and Standards across the organization.
• Constantly engaging team to part of BCP testing

Qualification:

Experience:

Experience of 8 to 10 years for Managers & 12 to 14 years of Sr. Managers including exposure to the Shipping Industry with basic knowledge of functional areas of Sales/ Pricing/ Customer Service & Operations. Must have lead teams.