Manager, Client Solutions

Job Description

GLG is the leading insights network, connecting our clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. The role is a fast-paced, expert facing role driving business forward through close coordination with client-facing team members to fulfil our client s project requests. They help drive GLG s business forward and add value through close coordination with client-facing team members to fulfil our clients needs. GLG is the world s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. We are seeking candidates for a Manager position on the GLG Client Solutions team in Gurgaon. The team is responsible for managing and executing primary research deliverables to add value to GLG clients, globally. The Manager will oversee a team of Client Solutions professionals and will play a critical leadership role in delivering excellent client service, managing people development and maintaining a high-quality benchmark. We are seeking a Manager to support GLG s business in EMEA and Americas Key Responsibilities Include (but are not limited to): Supporting team members on various aspects of client projects and Network Member engagement. Recruiting new experts to join GLG s insight network through targeted lead generation and timely outreach by phone, email, and other methods. Building your understanding of client strategies, various industry sectors, and value chains to identify and vet the best experts for client projects. Scheduling and confirming critical calls and meetings between GLG s clients and Network Members, including scheduling all calls with your new recruits. Proactively engaging with GLG s Network Members to understand their expertise and gauge their fit-on client projects. Collaborating closely with client-facing team members to expand projects and rescope of recruiting populations to drive successful client outcomes. Learning and upholding our compliance policies and procedures to protect the integrity of client engagements. As a Manager, you will have the opportunity to: Excel in a phone based and highly challenging environment that demands attention to detail and prioritization of various workflows and execution on multiple projects at the same time. Vetting new relevant experts to the GLG Network, building your lead generation, outreach, screening and pitching skills. Develop strong, transferable business skills, including communication, time management, negotiating, problem solving, project management, research and the ability to achieve monthly/quarterly targets. Collaborate with colleagues on and across both regional and global teams to contribute to revenue and broader commercial success. Mentor future GLG Associates as you become tenured and proficient in your role. An ideal candidate will have the following: Bachelors degree or higher (required) 6 -8 years of work experience in client-facing, sales, or account management roles Demonstrate critical thinking and creative problem-solving skills Excellent communication and interpersonal skills, including comfort with phone-based outreach Ability to work independently and collaboratively, in an ever-changing and fast-paced environment Receptive to close coaching and feedback Ability to multitask and prioritize effectively, while ensuring an attention to detail Hustle and tenacity that drives you to go above and beyond to delight clients Appreciation for data and understanding the numbers The candidate must be Flexible to work during early morning, evening, or night shifts as our operations follow a 24/5 model, with each shift spanning 9 hours