Manager - Center of Excellence

About Ambak Ambak is a fast-growing, VC-backed fintech startup that's redefining how India does home loans. With a tech-first approach and a strong B2B2C model, we're building the mortgage infrastructure of tomorrow. Backed by marquee investors and led by experts from Axis Bank, Uber, PolicyBazaar, Cars24, Freecharge, Cardekho, Zest Money, and more. We empower agents, developers, and home sellers to deliver faster approvals and a superior loan experience to customers across the country. Headquartered in Gurgaon, our 260-member team is on a mission to simplify credit access and make homeownership a reality for millions About the job We’re looking for a first-principles thinker and execution athlete to power Ambak’s operational backbone. This is not a typical process role—it’s a builder’s seat. From optimizing call center workflows to cracking cross-functional scale challenges, you’ll be the force driving high-leverage outcomes across teams. You’ll work directly with founders and senior leaders, shaping how we serve thousands of customers and partners every day. What You’ll Own Call Center Optimization • Rewire how our inbound, outbound, and support call flows operate • Define KPIs, dashboards, and reviews that drive performance • Partner with product and tech to tune dialer logic, routing, and tracking Cross-functional Execution • Own high-priority projects across pre-sales, servicing, fulfillment • Define clear goals, align teams, and run fast-paced review loops • Be the founder’s eyes and hands on cross-team execution Business Partner to Founder • Step into messy, high-stakes problems and bring clarity + closure • Synthesize data, design processes, and drive follow-through • Enable systems thinking across functions—build for scale, not patchwork What You Bring • 3–6 years in ops strategy, process excellence, or consulting • Proven experience driving outcomes in or around call center operations • Strong analytical chops with a bias for structured execution • Ability to zoom out and zoom in—big-picture thinking + ground-level action Bonus Points For: • Experience in fintech, lending, or high-velocity startup environments • Comfort working with tech and product to co-design operational systems Why Ambak? • Work shoulder-to-shoulder with founders on business-critical problems • Build scalable systems from scratch—zero legacy, high freedom • Shape how India experiences home ownership and housing finance Ready to build with us? Share your CV at sanjog.katyal@ambak.com Subject: Manager – Center of Excellence Show more Show less