Manager, Academic Excellence

Job Title

• Title: Manager, Academic Excellence
• Department: Sales Support (Academic Excellence)
• Location: Chandigarh

About the Role

Introduction –

This is an exciting opportunity to join Oxford University Press (OUP), a globally respected institution committed to excellence in education. As Manager, Academic Excellence, you will play a pivotal role in shaping the academic journey of schools, directly contributing to OUP’s mission of transforming lives through learning. This role offers a dynamic and impactful career path for professionals passionate about education, innovation, and technology. You’ll be part of a collaborative team culture, working on cutting-edge blended learning solutions and learning management systems (LMS) that are transforming classrooms across the region.

Opportunity –

In this role, you will:

• Conduct pre-sales demos of blended products in collaboration with the sales team to onboard new users.
• Ensure acquisition targets for the region are met and continuously improve the quality and quantity of demos.
• Support post-sales implementation of Oxford Advantage in both new and existing schools.
• Train teachers and academic staff, ensuring smooth integration of OUP’s LMS and blended products.
• Conduct regular school visits, training sessions, coaching, and observation to enhance academic delivery.
• Resolve complaints within 7 days and ensure high customer satisfaction.
• Drive retention, upsell, and cross-sell opportunities by identifying customer needs and collaborating with internal teams.
• Monitor LMS usage and execute innovative engagement activities.
• Maintain accurate reporting, auditing, and documentation.

About You

Essential Criteria

• Graduate or postgraduate degree in any discipline.
• Minimum 5 years of relevant industry experience.
• Strong communication and relationship-building skills.
• Experience in teacher training and integrated services.
• Tech-savvy with a good understanding of EdTech, LMS, and computer applications.
• Willingness to travel 15–20 days per month.

Desirable Criteria

• Experience working with both private and public educational institutions.
• Familiarity with customer engagement strategies and academic implementation best practices.

Queries

Please contact shariq.anwar@oup.com with any queries relating to this role.