Manager, Academic Excellence

As the Manager, Academic Excellence at Oxford University Press (OUP), you will have a significant impact on the academic journey of schools, directly contributing to OUP's mission of transforming lives through learning. You will be an integral part of the Sales Support department, specifically focusing on Academic Excellence, located in Chandigarh. This role offers a rewarding career path for individuals passionate about education, innovation, and technology, within a collaborative team culture. Your responsibilities will include conducting pre-sales demos of blended products in collaboration with the sales team to onboard new users, ensuring acquisition targets for the region are met, and continuously enhancing the quality and quantity of demos. You will also support post-sales implementation of Oxford Advantage in schools, train teachers and academic staff on integrating OUP's Learning Management System (LMS) and blended products smoothly, and conduct school visits, training sessions, coaching, and observations to improve academic delivery. You will be expected to resolve complaints promptly, ensuring high customer satisfaction, drive retention, upsell, and cross-sell opportunities by understanding customer needs, and collaborate with internal teams. Monitoring LMS usage and executing innovative engagement activities will be crucial, along with maintaining accurate reporting, auditing, and documentation. To be successful in this role, you should have a graduate or postgraduate degree in any discipline, a minimum of 5 years of relevant industry experience, strong communication and relationship-building skills, experience in teacher training and integrated services, and a good understanding of EdTech, LMS, and computer applications. A willingness to travel 15-20 days per month is essential. Desirable criteria include experience working with both private and public educational institutions, familiarity with customer engagement strategies, and academic implementation best practices. For any queries related to this role, please reach out to shariq.anwar@oup.com. Oxford University Press is committed to fostering diversity in the workforce and creating an inclusive environment where all individuals can thrive. We encourage applications from candidates representing the diverse markets we serve. This position falls under the Sales & Business Development category.,