Manager, Academic Excellence

• Location: Lucknow

About the Role

Introduction –

This role offers a unique opportunity to be at the forefront of transforming education through Oxford's integrated academic solutions. This is a chance to work with a mission-driven organization that values innovation, excellence, and customer satisfaction. For professionals already in the education or EdTech space, this role represents a positive shift towards greater impact, leadership, and collaboration with a dynamic team.

Opportunity –

As Manager, Academic Excellence, you will:

• Oversee the academic journey of partner schools to drive revenue generation, retention, upsell, and cross-sell opportunities.
• Support and monitor the execution of Oxford's integrated academic solutions in schools.
• Conduct regular school visits to train teachers and ensure smooth implementation.
• Complete training sessions and ISVs on time.
• Deliver training modules for educators and conduct coaching and observation sessions.
• Ensure zero unresolved complaints beyond 7 days in your territory.
• Own academic implementation and contribute to 100% retention of partner schools.
• Improve LMS usage across user schools and promote digital products.
• Identify upsell and cross-sell opportunities and collaborate with internal teams to retain logos.
• Execute innovative customer engagement activities for enhanced satisfaction.
• Train internal resources in your region.
• Handle reporting, auditing, and documentation responsibilities.

Your work will directly influence customer satisfaction, product adoption, and long-term partnerships, making a significant impact on both the team and OUP’s mission.

About You

Essential Criteria

• Postgraduate/graduate degree in any discipline
• Minimum 4 years of relevant industry experience
• Strong communication skills
• Tech-savvy with knowledge of the EdTech domain
• Experience in teacher training
• Understanding of LMS and educational technology
• Proficiency in computer applications
• Experience in integrated services
• Excellent relationship-building skills
• Willingness and flexibility to travel 15–20 days per month

Queries

Please contact shariq.anwar@oup.com with any queries relating to this role.
To ensure a smooth application process, please submit your CV through the provided link rather than via email.