Management Trainee- Strategic Account Growth

Job Description

Role Overview As a Management Trainee - Strategic Account Growth , you will play a key role in nurturing and expanding relationships with existing clients. This position is ideal for individuals looking to build a career in strategic account management, business growth, and customer success within the SaaS domain. You will work closely with senior team members to learn how to drive revenue growth through account expansion, ensure client satisfaction, and deliver continuous value throughout the customer lifecycle. Key Responsibilities Strategic Growth Initiatives Learn to identify upsell and cross-sell opportunities within existing accounts. Assist in building customer success plans aligned with business value and usage data. Support in tracking revenue expansion and retention metrics across accounts. Data-Driven Insights & Collaboration Analyze product usage data to identify patterns, opportunities, and risks. Coordinate with internal teams (Sales, Product, Marketing, and Support) to deliver integrated solutions. Contribute to feedback loops that improve client outcomes and influence product development. Customer Advocacy Help facilitate case studies, testimonials, and customer stories. Promote engagement through client surveys and customer advocacy campaigns. What We re Looking For MBA graduate from a Tier 2 or Tier 3 college (freshers or up to 2 years of experience). Strong communication, problem-solving, and stakeholder management skills. Analytical mindset with an interest in customer experience and SaaS products. Ability to multitask, learn quickly, and take initiative in a fast-paced environment. Immediate availability to join by 9th June 2025 . Key Metrics Youll Contribute To Upsell and cross-sell pipeline generation Account health and retention support Customer satisfaction (CSAT) & advocacy metrics Why Join Kapture CX? Work with a high-growth SaaS company serving global enterprise clients Gain hands-on experience in account strategy, customer growth, and business planning Mentorship and learning opportunities across teams Fast-track career progression in customer success and strategic partnerships