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The Managed Services Associate - Oracle Cloud Compensation and Benefits Sr. Associate will contribute to the delivery of managed services for Oracle Cloud clients, addressing client concerns while ensuring exceptional service quality. The ideal candidate should have a solid expertise in Benefits and Compensation modules within Oracle Fusion HCM and demonstrate strong problem-solving abilities.
The Compensation and Benefits Sr. Associate is responsible for supporting, configuring, enhancing, implementation of new features and managing the Compensation and benefits modules within Oracle Fusion HCM. This role ensures accurate setup and maintenance of employee benefits, compensation structures and ensuring compliance with U.S. regulations and alignment with organizational goals.
Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to the following areas
Compensation Management:
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Manage compensation cycles (merit, bonus, equity).
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configure base pay, bonuses, and incentive plans.
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Align configurations with compensation strategy and U.S. market standards.
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Collaborate with HR to translate business needs into system design and ability to fix the issues reported
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Good understanding of Oracle HCM Cloud architecture, security, and workflows.
Benefits Management:
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Understand various U.S. benefit plan structures.
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Support and Configure benefit plans, eligibility, rates, and life events.
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Support Open Enrollment and mid-year changes.
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Ensure compliance with U.S. benefit regulations.
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Manage benefit-related compliance and reporting.
Additionally, expertise in the following skills will be advantageous
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Experience in Core HR, Payroll, Talent Management.
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Familiarity with Fast Formulas and ability to customize per client needs and technical exposure to HDL, OTBI, and BI Publisher
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Solid understanding of Oracle HCM modules and integration points e.g., Payroll.
The Managed Services Associates play a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients leverage the best out of their ERP systems, the Associate contributes to the growth and profitability of the organizations managed services department. This role requires strong skills, technical expertise, and a customer-centric mindset to deliver exceptional service experience and exceed client expectations.
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Assist in daily operations of managed services, ensuring timely resolution of client issues.
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Support the Oracle-managed services team with troubleshooting and problem resolution.
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Maintain strong client relationships, ensuring satisfaction.
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Monitor service performance metrics and assist in continuous improvement strategies.
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Collaborate with cross-functional teams for seamless service delivery.
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Stay updated on Oracle updates and industry trends.
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Assist in managing the service level agreements (SLAs) and ensure compliance with contractual obligations.
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Prepare regular reports on service performance and client satisfaction for internal reviews.
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Bachelor s degree in information technology, Business Administration, or a related field.
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A customer-focused mindset with a commitment to delivering high-quality service.
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Minimum of 6 years of experience in Oracle support services or similar roles.
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Strong problem-solving and analytical skills.
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Excellent communication and interpersonal skills.
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Ability to work collaboratively in a team environment.
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Strong organizational and time management skills.
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Knowledge of ITIL or other service management frameworks.
Position Level Senior Associate
Country India
