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Major Incident Management Professional

Major Incident Management Professional

Capgemini

6 - 9 years

3 - 7 Lacs

mumbai chennai bengaluru

Posted:1 week ago| Platform:

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Skills Required

incident management major incident management itsm tools service management ai sla it service management root cause analysis change management automation servicenow itsm compliance business operations it infrastructure

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Act as the incident commander during major incidents, leading bridge calls and coordinating technical teams.

Assess impact and urgency, declare major incidents, and initiate escalation procedures.

Drive service restoration efforts and ensure SLA compliance.

Communicate timely updates to senior management, clients, and internal teams.

Collaborate with Incident, Problem, and Change Management teams for root cause analysis and preventive measures.

Maintain accurate incident logs and produce detailed post-incident reports.

Facilitate post-incident reviews and implement corrective actions.

Your Profile

6 to 9 years experience in IT Service Management with a focus on major incident handling.

Strong experience in Major Incident Management within enterprise environments.

ITIL Certification (V3/V4 Foundation mandatory; Intermediate preferred).

Proficiency in ITSM tools (ServiceNow, BMC Remedy).

Excellent communication and crisis management skills.

Ability to lead cross-functional teams under pressure.

Knowledge of Problem and Change Management processes.

Familiarity with SIAM and multi-vendor governance.

Understanding of IT infrastructure (Networks, Servers, Applications).

Exposure to Continual Service Improvement (CSI) practices.

What will you love working at Capgemini

Opportunity to work in critical IT service operations with global impact.

Career Growth & Global Exposure in IT Service Management.

Focus on Innovation, Process Excellence, and Automation.

Inclusive Culture & Strong Support System.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of ‚22.1 billion.Make it real | www.capgemini.com

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Major Incident Management Professional