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Major Incident Management Professional

Major Incident Management Professional

Capgemini

4 - 6 years

3 - 7 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

major incident management change management itsm incident management itil service management it operations management problem management service delivery it service delivery it infrastructure management service delivery management it infrastructure

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role

Develop and implement corrective and preventive actions to address recurring or systemic issues identified through major incident management.

Conduct post-incident reviews and lessons learned sessions to identify root causes; contributing factors; and opportunities for improvement.

Monitor and measure the effectiveness of major incident management processes; including incident response times; resolution rates; and customer satisfaction.

Stay updated on emerging trends and best practices in major incident management and recommend innovative solutions to enhance incident response capabilities.

Your profile

4 to 6 years in ITIL

Establish and maintain major incident management policies; procedures; and standards to govern the identification; escalation; and resolution of major incidents.

Chair regular major incident management meetings to review and assess the status of major incidents; assign priorities; and coordinate response activities.

Lead and coordinate cross-functional teams; including infrastructure teams; technical specialists; vendors; and business stakeholders; to ensure timely resolution of major incidents.

Communicate effectively with stakeholders; including IT teams; management; and end-users; providing regular updates on major incident status; progress; and outcomes.

What will you love working in Capgemini

Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.

This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance.

Would be working in cutting-edge cloud IT infra technology with high performance capability team

Career Growth & Global Exposure

Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System

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Capgemini

IT Services and IT Consulting

Paris France

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Major Incident Management Professional