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323101BR Job Type Full Time Your role Are you excited about playing a key role in keeping UBS competitive in an increasingly digitized worked We are looking for someone who will; be responsible for providing hands-on Level 2 production support of Wealth Management USA's Advisory & Capital Markets solutions platform, govern production support execution is aligned to existing ITIL framework follow effective and efficient operational policies, processes and procedures ensure all forms of workload are managed in line with established processes and procedures have hands on experience on Mainframes: DB2, JCL, COBOL, CICS, MQ, VSAM Monitoring tools such as Splunk, BigPanda and AppDynamics all are very valuable skills for this role You need to be a hand-on person and willing to work on cloud related activities, work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support, possess strong analytical, problem-solving and synthesizing skills (i-e you know how to figure problems out) possess strong verbal, writing and communication skills preferably hands on automation tools have a strong ability to solve complex issues Willingness to work on Agile Pods for contribution towards automation, abends reduction, cost savings via utilization improvements, Your team You'll be working with the WMA Advisory development and support teams based out of USA, Poland and India The Hosting Services team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs Our measure of success is two-fold clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level, Your expertise Bachelor's degree in Computer Science preferred 8-13 years of experience in IT support role within Financial services industry In-depth knowledge and understanding of Mainframes (technologies DB2, JCL, COBOL, CICS, MQ, VSAM), Basics of cloud(Azure) and Incident and Problem Management practices, Basics knowledge of Azure Demonstrated hands-on domain skills and track record of successful projects and deliveries Demonstrable experience in delivering a quality operational service to customers Operating in a global team environment ITIL qualified & proficient in using Service Now Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels, About Us UBS is the worlds largest and the only truly global wealth manager We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank Our global reach and the breadth of our expertise set us apart from our competitors, We have a presence in all major financial centers in more than 50 countries, Join us At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success Were dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible Our inclusive culture brings out the best in our employees, wherever they are on their career journey We also recognize that great work is never done alone Thats why collaboration is at the heart of everything we do Because together, were more than ourselves, Were committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us, Disclaimer / Policy Statements UBS is an Equal Opportunity Employer We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce, Your Career Comeback We are open to applications from career returners Find out more about our program on ubs/careercomeback,
