Business Analyst

Job Description

You will play a pivotal role in driving the adoption of our digital platforms. You will engage directly with Operations teams to showcase our roadmap, explain new features, and gather feedback to shape future enhancements. You ll also be amongst the first to test and validate new capabilities including AI driven automation. If you enjoy working at the intersection of technology, product, and customer experience, this is the role for you. We re looking for a Business Analyst to join our Customer Success Pod to do: Customer Engagement: Build strong relationships with Operations teams, ensuring they understand and maximize the value of our products Product Advocacy: Share our roadmaps with our users so they are aware of upcoming and future features and capabilities. Market new features and the business problems they solve / benefits they provide. Feedback & Insights: Act as voice of the customer, gathering insights and pain points and new problem statements to inform our roadmap. Run customer surveys to benchmark how we are doing and gain data driven insights to inform our book of work. Cross-Functional collaboration: Collaborate with development teams to communicate customer requirements, participate in solution design discussions, obtain feedback from customers on roadmap features Testing & validation: Be among the first to use and stress test new capabilities, providing hands on feedback to our product and engineering teams Change Management: Support teams in adopting new tools & workflows, ensuring a smooth transition and maximizing benefit Initiative Management: Lead periodic large impact adoptions. As an example we are currently working with our users to train NLP models to classify and extract content from emails for workflow automation