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Loyalty Program Manager

2 - 7 years

3 - 8 Lacs

Varanasi

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Loyalty Program Management Customer Insight Program Delivery Troubleshooting Loyalty Marketing Customer Engagement Program Design Excel loyalty point validation & reconcilliation customer feedback Enrollment Campaign Management Data Analytics Bill Processing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities : Responsible for design & delivery of the Program: member benefits & experiences Conceptualize member enrolment, retention & engagement initiatives basis analytics Monitor and analyse key performance metrics and customer insights to assess the effectiveness of loyalty initiatives and make data-driven recommendations for optimization. Insights and customer & store feedback Campaign Management: Plan and execute targeted marketing campaigns and promotions to drive participation in the loyalty program and increase customer engagement. Leverage Loyalty bases to drive incremental business Reconciliation and validation of all loyalty points of dealers and retailers. Timely process bills of vendor as per TAT provided in agreement with vendors. Issue resolution of dealers and retailers through Loyalty program. Calculation of TDS reports at the end of the month and provide to Finance. Execute orders given by dealers and retailers on timely basis. Develop and execute new ideas through Loyalty program.

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