Company Description STORY Experiences Pvt. Ltd., founded in 2007, is India's first and only experiential loyalty management company based in Delhi, India. With operations in the U.S.A and the U.K, STORY creates exceptional experiences that foster lasting memories and loyalty for brands worldwide. The company is known for its innovative approach to Experiential loyalty programs, Corporate events, and loyalty program strategies. Job Role Description This is a full-time on-site role for a Loyalty Program Manager at STORY Experiences Pvt. Ltd. in Noida, India. The role involves managing loyalty programs, analyzing members/channel partner data, overseeing program management, program operations and implementing loyalty marketing strategies to connect brands with their audiences effectively. Qualifications Loyalty Programs and Customer Loyalty expertise (Exp 3-4 Years) Strong Program Management skills Analytical Skills for data interpretation Experience in Loyalty Marketing and designing campaigns Excellent communication and interpersonal skills Ability to work collaboratively in a team Experience in the events or marketing industry is a plus Bachelor's degree in Marketing, Business, or related field Proficient in MS Office (Excel, PowerPoint etc)
You should have a strong proficiency in 3D Max, Maya, V Ray, AUTOCAD, Photoshop, Adobe Illustrator, Corel Draw, and Print Files. As a candidate, it is essential to possess a creative flair and the ability to effectively translate requirements into designs for both digital and print mediums. Your responsibilities will involve visualizing, conceptualizing, and creating 2D and 3D graphics. Your day-to-day tasks will include liaising and communicating with team members to ensure clear understanding of briefs and adherence to client guidelines. You will be responsible for gathering information and materials, creating various graphics such as layouts, 3D visuals, venue maps, production line drawings, and 2D print files. Additionally, you will be expected to develop innovative concepts tailored to client requirements, work on highly appealing creatives for pitches and proposals, and present ideas visually and verbally. Furthermore, you will need to conceptualize event-centric themes and collaterals in collaboration with the Client Servicing SPOC, devise design concepts aligned with the organization's business objectives, and ensure the highest quality of creativity. Your role will also involve providing clients with campaign/event-based designs within budget constraints, enhancing the efficiency of subordinates, and strategizing and visualizing creative content for events. You should be able to work independently under pressure, meet tight deadlines, and foster healthy interdepartmental coordination. Familiarity with clients" brand guidelines, participation in creative requirements, and proficiency in software such as 3D Max, Maya, V Ray, AUTOCAD, Photoshop, Adobe Illustrator, Corel Draw, and Print Files are crucial for this role. Your ability to create sketches, 2D graphics, 3D visualizations, floor plans, CAD layouts, build drawings, and print files will be essential to deliver on creative-based requirements effectively.,
As a 2D - 3D Event Designer at STORY Experiences Pvt. Ltd., you will play a crucial role in conceptualizing, designing, and executing event designs in both 2D and 3D formats. Your responsibilities will include collaborating with the event planning and management teams to create visual ideas that meet client expectations and project requirements. Additionally, you will leverage your skills in event designing and planning to pitch design ideas to clients in coordination with the sales teams. Your expertise in event management and sales, combined with strong communication skills, will be essential in this full-time, on-site role based in Delhi, India. Proficiency in using design software and tools, as well as meticulous attention to detail, will enable you to thrive in this dynamic environment. Previous experience in the event industry is advantageous, and a Bachelor's degree in Design, Event Management, or a related field is preferred. Join us at STORY Experiences Pvt. Ltd. and be part of a team that specializes in creating exceptional experiences, setting industry benchmarks for event planning services. If you are passionate about bringing brands closer to their audiences through innovative event designs, we invite you to apply for this exciting opportunity.,
Location: Noida Department: Loyalty Program Team Reports To: Program Manager Employment Type: Full-Time Summary: The Lifestyle Manager | Relationship Manager – Loyalty Program will be responsible for managing end-to-end customer interactions, ensuring timely query resolution, and enhancing satisfaction across all touchpoints within the loyalty program. This role requires a balance of strategic oversight and hands-on problem solving, working closely with internal teams (tech, operations, MIS, and procurement) and external partners (channel members, retailers, influencers) to ensure a seamless experience. The ideal candidate should be customer-obsessed, data-driven, and process-oriented. Key Roles & Responsibilities: Customer Support Operations Supervise and lead the support team handling loyalty-related queries (redemptions, invoices, point balances, tier upgrades/downgrades, etc.). Create SLAs and SOPs for query handling via WhatsApp, email, IVR, chatbot, and mobile app. Ensure timely resolution and zero leakage of complaints with real-time escalation protocols. Program Governance & Reporting Monitor query volumes, ticket types, and resolution timelines; publish weekly dashboards for stakeholders. Maintain audit logs of communication and feedback for compliance and quality control. Escalate recurring issues to the loyalty ops or tech team for permanent resolution. Members Experience Enhancement Implement mechanisms to capture feedback from dealers, influencers, and retailers post redemptions or experiences. Work with tech/product teams to improve self-service features (FAQs, chatbot flows, support ticketing within the app). Introduce empathy-driven scripts and multilingual support as needed. Training & Knowledge Management Train support executives on program guidelines, reward rules, system usage, and partner journey. Maintain an up-to-date knowledge base and process documents for internal use. Cross-functional Collaboration Coordinate with the tech team for ticket escalations and bug resolutions. Liaise with the rewards fulfillment team to update customers on dispatch/delivery timelines. Work with marketing/communication teams for festival-triggered messages and delight campaigns. Key Qualifications: Education & Experience · Bachelor’s degree in Marketing or any related discipline. Minimum 4–6 years of experience in Customer Support or Program Management. Prior experience managing loyalty or channel reward programs is a strong plus. Skills & Competencies Excellent verbal and written communication (English, Hindi; regional languages are a plus). Strong understanding of loyalty programs, CRM tools, ticketing platforms. Proficient in MS Excel, MIS Reporting, and dashboard monitoring. Empathy-led leadership with attention to detail. Ability to work in a fast-paced, KPI-driven environment.
As a Loyalty Program Manager at STORY Experiences Pvt. Ltd., your role will involve managing loyalty programs, analyzing members/channel partner data, overseeing program management, program operations, and implementing loyalty marketing strategies to effectively connect brands with their audiences. Key Responsibilities: - Manage loyalty programs effectively - Analyze members/channel partner data - Oversee program management and operations - Implement loyalty marketing strategies Qualifications Required: - 3-4 years of experience in Loyalty Programs and Customer Loyalty expertise - Strong Program Management skills - Analytical Skills for data interpretation - Experience in Loyalty Marketing and designing campaigns - Excellent communication and interpersonal skills - Ability to work collaboratively in a team - Experience in the events or marketing industry is a plus - Bachelor's degree in Marketing, Business, or related field - Proficient in MS Office (Excel, PowerPoint, etc.) (Note: No additional details of the company were mentioned in the provided job description),