As a Human Resources Executive at IMAST Operations Private Limited, you will play a crucial role in managing HR operations and ensuring the implementation of HR policies. Located in Indore, you will be responsible for overseeing employee relations, handling recruitment processes, onboarding new employees, and ensuring compliance with labor laws. Your role will involve working closely with the HR team to create a positive work environment and support the organizational goals of the company. To excel in this position, you should possess strong HR management and operations skills, along with a deep understanding of HR principles and practices. Your ability to communicate effectively, both in writing and verbally, will be essential in this role. Additionally, you should be capable of working independently as well as collaboratively within a team setting. Previous experience in an HR role, particularly in a similar industry, will be advantageous. A Bachelor's degree in Human Resources, Business Administration, or a related field is required for this position. Familiarity with HR software and tools would be considered a plus. If you are looking to be part of a dynamic and supportive work environment that values innovation and client satisfaction, then this opportunity at IMAST Operations Private Limited is the perfect fit for you.,
Job Description – Loyalty Program Manager Location: Indore Department: Loyalty Program Management Employment Type: Full-time (Work from Office) Experience: 4–8 Years in Loyalty / CRM / SaaS / Program Management About IMAST IMAST Operations Pvt. Ltd. is India’s leading Loyalty & Rewards Program Management and SaaS Solution provider for Supply Chain. With a 95% client retention rate and 100+ clients across industries, we deliver end-to-end loyalty, CRM, and SaaS-based sales solutions. Role Overview As a Loyalty Program Manager , you will be responsible for the end-to-end management of client loyalty programs. The role involves overseeing program execution, ensuring client satisfaction, managing cross-functional coordination with technology and rewards teams, and driving program success through analytics, reporting, and continuous improvement. Key Responsibilities Program Management Lead the execution of loyalty programs (B2B & B2C) for assigned clients. Ensure timely onboarding of members, partner integrations, and smooth program operations. Develop program timelines, budgets, and delivery schedules with internal and client stakeholders. Client Relationship & Escalation Handling Act as the primary point of contact for clients. Handle escalations, resolve issues within defined SLAs, and ensure smooth communication. Build strong client relationships, ensuring satisfaction and long-term retention. Technology & Process Coordination Work closely with IT/Tech team for mobile app, web portal, and CRM functionality updates. Raise, track, and close program tickets (bugs, enhancements, new reports). Manage program SOPs, workflows, and ensure process compliance. Rewards & Redemption Coordinate with the rewards team for catalog management, vendor tie-ups, and logistics. Monitor redemptions across cash, vouchers, and physical rewards, ensuring timely fulfillment. Manage budgets for rewards, redemptions, and promotions. Analytics & Reporting Generate and analyze loyalty dashboards and reports. Track KPIs such as member engagement, redemption %, ROI, and client business impact. Present insights and recommendations to clients and management. Campaigns & Promotions Drive promotional campaigns, digital activations, and seasonal offers. Manage communication campaigns (SMS, WhatsApp, Email, App Notifications). Work with marketing teams for creatives, influencer activities, and digital ads. Required Skills & Competencies Strong understanding of Loyalty Programs, Rewards Management, and CRM. Hands-on experience in program/project management with SaaS/IT exposure. Excellent client communication and stakeholder management skills. Analytical mindset with ability to work on data dashboards and KPIs. Proficiency in MS Excel, PowerPoint, and project reporting. Problem-solving attitude with ability to manage escalations and tight deadlines. Team player with ability to work cross-functionally (Tech, Rewards, Finance, HR). Qualifications Bachelor’s Degree (MBA / B.Tech / BBA preferred). 4–8 years of experience in Loyalty Program Management, CRM, SaaS Projects, or Client Success roles. Growth Opportunities Fast-track career growth with India’s leading Loyalty & SaaS provider. Opportunity to manage marquee clients across industries. Exposure to large-scale B2B & B2C program implementations. Scope to move into Senior Program Manager / Vertical Head roles based on performance. Compensation Competitive salary package (based on experience & capability). Incentives linked to program performance & client retention. 👉 Resumes can be sent to care@imast.in or shared via WhatsApp at 9755755309 . For more details, visit: www.imast.in
Location: Indore Organization: IMAST Operations Private Limited Department: Sales / Presales Reports To: Head Sales - Sales & Business Development About IMAST IMAST Operations Pvt. Ltd. is India’s leading Loyalty & SaaS-based solutions provider with 100+ clients across 18+ industries. With our flagship platform IMAST 360 , we deliver cutting-edge solutions such as Distributor Management Systems (DMS), Sales Force Automation (SFA), Retail Point, Loyalty & Rewards Management, and Service Management Systems. Role Overview The Presales Manager will play a crucial role in supporting the sales team by translating client requirements into tailored IT SaaS solutions , creating compelling presentations, and ensuring smooth coordination between business development, product, and technical teams. This role requires a strong blend of technical understanding, solution consulting, and client-facing skills . Key Responsibilities Client Engagement & Requirement Analysis Work with the sales team to understand client business needs and pain points. Conduct requirement-gathering sessions and create solution design documents. Map client requirements to IMAST SaaS solutions (DMS, SFA, Loyalty, Service Management, etc.). Solution Designing & Presentation Create and deliver presentations, proposals, and demos tailored to client use cases. Collaborate with the product and tech teams to ensure accurate solution alignment. Highlight product differentiators and value propositions to prospective clients. Proposal & RFP Management Draft detailed RFP responses, proposals, and technical documentation . Define solution architecture, workflows, and high-level implementation plans. Estimate resources and timelines in collaboration with internal teams. Sales Enablement & Support Train and support business development executives with solution knowledge. Assist in preparing business cases, ROI models, and competitive analysis. Act as the bridge between clients, sales, and product/tech teams during the pre-sales cycle. Stakeholder Collaboration Work closely with the delivery and implementation team for smooth project handover. Provide inputs to the product team for enhancements based on market feedback. Participate in client workshops, pilots, and proof-of-concepts. Required Skills & Competencies Strong understanding of SaaS solutions, CRM, DMS, SFA, Loyalty, and IT applications . Excellent communication, presentation, and documentation skills. Ability to translate business problems into IT solutions . Proficiency in preparing solution documents, proposals, and demo scripts. Strong analytical and problem-solving skills. Ability to work with cross-functional teams (Sales, Product, IT, Rewards). Qualifications & Experience Bachelor’s Degree in Engineering / Computer Science / Business Administration. MBA (preferred, not mandatory). 1 to 3 years of experience in Presales / Solution Consulting / SaaS Sales support . Freshers can also apply if passionate for IT sales Exposure to B2B enterprise SaaS solutions is highly desirable. Why Join IMAST? Opportunity to work with India’s leading Loyalty & SaaS solution provider . Exposure to 100+ brands across industries. High growth career path with leadership opportunities. Collaborative, innovation-driven work culture.
Location: Indore Organization: IMAST Operations Private Limited Department: Sales / Presales Reports To: Head Sales - Sales & Business Development About IMAST IMAST Operations Pvt. Ltd. is India’s leading Loyalty & SaaS-based solutions provider with 100+ clients across 18+ industries. With our flagship platform IMAST 360 , we deliver cutting-edge solutions such as Distributor Management Systems (DMS), Sales Force Automation (SFA), Retail Point, Loyalty & Rewards Management, and Service Management Systems. Role Overview The Presales Manager will play a crucial role in supporting the sales team by translating client requirements into tailored IT SaaS solutions , creating compelling presentations, and ensuring smooth coordination between business development, product, and technical teams. This role requires a strong blend of technical understanding, solution consulting, and client-facing skills . Key Responsibilities Client Engagement & Requirement Analysis Work with the sales team to understand client business needs and pain points. Conduct requirement-gathering sessions and create solution design documents. Map client requirements to IMAST SaaS solutions (DMS, SFA, Loyalty, Service Management, etc.). Solution Designing & Presentation Create and deliver presentations, proposals, and demos tailored to client use cases. Collaborate with the product and tech teams to ensure accurate solution alignment. Highlight product differentiators and value propositions to prospective clients. Proposal & RFP Management Draft detailed RFP responses, proposals, and technical documentation . Define solution architecture, workflows, and high-level implementation plans. Estimate resources and timelines in collaboration with internal teams. Sales Enablement & Support Train and support business development executives with solution knowledge. Assist in preparing business cases, ROI models, and competitive analysis. Act as the bridge between clients, sales, and product/tech teams during the pre-sales cycle. Stakeholder Collaboration Work closely with the delivery and implementation team for smooth project handover. Provide inputs to the product team for enhancements based on market feedback. Participate in client workshops, pilots, and proof-of-concepts. Required Skills & Competencies Strong understanding of SaaS solutions, CRM, DMS, SFA, Loyalty, and IT applications . Excellent communication, presentation, and documentation skills. Ability to translate business problems into IT solutions . Proficiency in preparing solution documents, proposals, and demo scripts. Strong analytical and problem-solving skills. Ability to work with cross-functional teams (Sales, Product, IT, Rewards). Qualifications & Experience Bachelor’s Degree in Engineering / Computer Science / Business Administration. MBA (preferred, not mandatory). 1 to 3 years of experience in Presales / Solution Consulting / SaaS Sales support . Freshers can also apply if passionate for IT sales Exposure to B2B enterprise SaaS solutions is highly desirable. Why Join IMAST? Opportunity to work with India’s leading Loyalty & SaaS solution provider . Exposure to 100+ brands across industries. High growth career path with leadership opportunities. Collaborative, innovation-driven work culture.