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NCR Corporation
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Logistics Order Administrator

Logistics Order Administrator

NCR Corporation

2 - 5 years

2 - 5 Lacs

Mumbai

Posted:1 week ago| Platform:

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Skills Required

Field operations Service level Operational excellence Incident management Customer service Windows MS Office Continuous improvement Operations Recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Basic Function

The Logistics Order Administrator is responsible for the day to day operational logistics support to the Customer Service field organization. Within a specified geographic area this person is the central point of contact for customer engineers, 3rd party warehouse & transport provider, service account managers and global logistics organization.

Order Fulfillment :

Responsible for the sourcing and shipping NCR Spare parts inventory on shipment orders for the Europe region.

To ensure incoming part requests submitted by the FSC (Field Service Contact Centre) are accepted, parts sourced and delivered in a timely manner or within expected delivery targets.

Key for this resolution is fast response, good communication and determination to find solutions for our customers.

Stock returns/Inventory management.

To ensure the return of Good and Defective stock to NCR Central Parts Depot.

Arrange for Return parts collections from Customer Site locations and manage completion of these jobs with regular follow-up with the Logistics service provider.

Stock Inventory Integrity: managing stock audits, update stock quantities to ensure integrity, investigate inventory discrepancies, in transit management, distress (parts return failure) resolution.

Inventory levels: managing stock level plans and fulfillment to obtain required service level results.

Incident Management: on Logistical service level shipments, right from Order creation to completion.
Email / Phone Co-ordination between the Field operations team and Supplier (Courier/Transportations team) on any Logistics Delivery and Fulfillment exceptions/failures . Responding to email quires/requests on Parts delivery, exceptions/failures, and escalations.
Business Data Reporting:

Analyze daily Logistical spend and ordering Data for Historical Trends.

Sending out accurate Parts ordering volume and Spend data reports to management and agreed Stakeholders on a Daily/Weekly and Monthly basis.

Logging Logistics Shipment failures on the Escalation Portal to review with management.

To produce and update accurately, Daily Courier Failure Reports and escalate to relevant Management.
Following the above exceptions/failures by Supplier team, coming up with contingencies to fulfill failed orders within set cost and time guidelines.

Duties may include any additional Tasks and/or additional Support required as instructed by management based on relevant Business requirements.

Required qualifications:

Academics- Bachelor s degree from a four-year college or university.
Language Proficiency - Proficient in Speaking and Writing -English
Computer Proficiency - Windows PC skills, MS Office applications (Excel, Outlook, Word, PowerPoint a must)
At least two years work-related experience.

Preferred qualifications and working conditions:

Requires extensive knowledge of general business methods and practices with an emphasis in materials and logistics management.
Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.
Demonstrates a sense of urgency for customers.
Applies functional expertise and Continuous Improvement methods and skills to improve financial and operational results, and customer delight.
Seeks feedback, leverages experiences and acquires and shares new skills and knowledge to enhance organizational capability and individual competence.
Identifies and removes obstacles to ensure organization results are achieved.
Completes job assignments with minimal supervision.

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NCR Corporation

IT Services and IT Consulting

Atlanta Georgia

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Logistics Order Administrator