Logistics Coordinator

Job Title: Logistics Coordinator

Department: Operations

Role Overview:

The Logistics Coordinator is responsible for overseeing the end-to-end delivery process, ensuring timely shipment execution, and maintaining adherence to delivery SLAs. The role involves tracking courier performance, managing Non-Delivery Reports (NDRs), escalating delays, and coordinating with multiple stakeholders to ensure a seamless last-mile experience.

Key Responsibilities:

• Monitor live tracking dashboards to ensure all deliveries are on schedule.
• Track courier and delivery performance; escalate delays or bottlenecks promptly.
• Manage and resolve NDR (Non-Delivery Report) cases by coordinating with courier partners for reattempts or alternate delivery actions.
• Analyze reasons for failed or delayed deliveries and take corrective measures.
• Maintain comprehensive logs of escalations, reattempts, and issue resolutions.
• Prepare and present delivery performance reports highlighting key metrics such as on-time delivery percentage, failed deliveries, and SLA adherence.
• Conduct regular reviews with courier partners to evaluate performance, discuss escalation logs, and identify areas for improvement.
• Collaborate closely with warehouse, operations, and customer service teams to ensure all dispatches and deliveries are completed smoothly.
• Continuously identify process gaps and recommend improvements for better delivery efficiency and customer satisfaction.

Key Performance Indicators (KPIs):

• On-time delivery percentage (OTD%)
• NDR resolution rate
• Delivery reattempt success rate
• Courier SLA adherence
• Escalation turnaround time

Skills & Competencies:

• Strong coordination and communication abilities.
• Sound knowledge of logistics, courier operations, and NDR management.
• Analytical mindset with proficiency in Excel, Google Sheets, and delivery tracking tools.
• Attention to detail with strong problem-solving skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience in e-commerce, logistics, or supply chain operations preferred.

Educational Qualification & Experience:

• Bachelor’s degree in any field.
• 1–3 years of relevant experience in logistics coordination or courier performance management.

Job Types: Full-time, Permanent

Benefits:

• Commuter assistance
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location: In person